Sandra Rodrigues
Delano
Summary
Adept at enhancing customer satisfaction and streamlining operations, I significantly improved guest experiences at Alfaro Cleaning Services. My expertise in cash handling and a strong work ethic have consistently elevated service standards. Skilled in hospitality service, my approach blends meticulous cleanliness with memorable guest engagement, showcasing a commitment to excellence and efficiency.
Overview
11
11
years of professional experience
Work History
House Keeping
Alfaro Cleaning Services
10.2023 - 01.2025
- Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Maintained clean workspaces adhering strictly to housekeeping guidelines promoting overall workplace safety.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
Clerk
Zone 2 Zone
11.2023 - 12.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Server
Mariscos Las Islitas
09.2019 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
La Perla Tapatia
10.2013 - 01.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Cosmetology License -
Milan Institute
Bakersfield, CA05.2014
High School Diploma -
North Kern Community School
Delano, CA08.2012
Skills
- Customer satisfaction
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Teamwork
- Housekeeping
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Clerk
Zone 2 Zone
11.2023 - 12.2024
House Keeping
Alfaro Cleaning Services
10.2023 - 01.2025
Server
Mariscos Las Islitas
09.2019 - 10.2023
Server
La Perla Tapatia
10.2013 - 01.2021
Cosmetology License -
Milan Institute
High School Diploma -
North Kern Community School
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