Sandra Resendiz
Los Angeles
Summary
Proven leader in the hospitality sector, excelling in roles at Chipotle Grill and STONEFIRE Grill. Demonstrated expertise in food safety and kitchen management, coupled with a strong work ethic and exceptional customer service skills. Achieved consistent health department compliance, enhanced guest satisfaction, and mentored teams to foster a collaborative environment.I am a Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
8
8
years of professional experience
Work History
Kitchen Manager
Chipotle Grill
10.2023 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Service Manager
Chipotle Grill
11.2021 - 03.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- learned POS systems as well as inventory Counts.
- performed Daily Cash counts and accurately closed cash safe.
- learned HACCP and food safety procedures That are up to food safety standards.
Front of House Employee
STONEFIRE Grill
06.2017 - 11.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Education
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA06-2018
Skills
- Multitasking and organization
- Customer service
- Food safety
- Kitchen management
- Strong work ethic
- Team player attitude
- Positive demeanor
- Professional appearance
- Cash handling proficiency
- Attention to detail
- Table setting expertise
- Up-selling strategies
Languages
Spanish
Full Professional
Timeline
Kitchen Manager
Chipotle Grill
10.2023 - Current
Service Manager
Chipotle Grill
11.2021 - 03.2022
Front of House Employee
STONEFIRE Grill
06.2017 - 11.2020
High School Diploma -
Woodrow Wilson High School
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