Sandra Ramkissoon
Brampton,ON
Summary
Accomplished Administrative Assistant with a proven track record at 33 Logistics Canada, enhancing office efficiency and data accuracy. Expert in Microsoft Office Suite and adept in maintaining high levels of confidentiality. Demonstrated ability to improve document organization and customer service, significantly boosting client satisfaction and operational workflow. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
33 Logistics Canada
07.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Administrative Sales Assistant
Weed Man Lawn Care
03.2018 - 06.2021
- Provided exceptional administrative support during high-volume periods or absences of key personnel, ensuring uninterrupted workflow within the department.
- Analyzed sales data to identify trends and areas for improvement, allowing the team to focus on high-potential opportunities.
- Maintained accurate records of customer interactions, transactions, comments, and complaints for data-driven decision-making processes.
- Handled sensitive client information with discretion while maintaining confidentiality at all times.
- Prepared comprehensive sales reports for management review, assisting in informed strategic decisions regarding market trends and targets.
- Contributed to a positive work environment by collaborating effectively with colleagues across various departments in achieving shared goals.
Data Entry Administrator
DSN Maintenance Services
06.2007 - 01.2016
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
Education
Bachelor of Science - Accounting And Finance
York University
Toronto, ON05.2020
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Computer Proficiency
Critical Thinking
Strong Problem Solver
Scheduling
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Administrative Assistant
33 Logistics Canada
07.2021 - 03.2023
Administrative Sales Assistant
Weed Man Lawn Care
03.2018 - 06.2021
Data Entry Administrator
DSN Maintenance Services
06.2007 - 01.2016
Bachelor of Science - Accounting And Finance
York University
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