Sandra Racicot
Hudson,Canada
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 20+ years of experience providing quality administrative support to clients.
Overview
22
22
years of professional experience
Work History
Virtual Assistant
Self-employed
Remote Working From Hudson, Qc
02.2023 - Current
- Plan, organize, and execute office activities and meetings
- Research and organize data
- Maintain and manage contacts
- Create presentations and documents
- Gather and organize data for statistical analysis
- Cold calling
- Customer Relationship Management
- Translating from French to English
- Social Media Management
- Sales & Marketing.
- Prepare PowerPoint presentations and run slide shows remotely for virtual meetings.
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Monitor emails, organized inbox, and prioritized messages for client.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Continually seek methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Certified Independent Massage Therapist
Self-employed
Hudson, QC
01.2018 - Current
- Specialize in Swedish Massage, Hot Stone Massage, Prenatal Massage, End of life massage, Deep-tissue massage.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with strong sense of personal responsibility.
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
E-Commerce Coordinator
Exertis - Jam Industries
Baie-D'Urfe, QC
10.2022 - 02.2023
- Reinvigorated B2B site, dormant for 2 years
- Contacted clients to re-engage them with B2B site
- Clean up contact list for B2B and Mailchimp list
- Ensured orders were processing correctly and fulfilled by customer service on B2B site
- Worked with marketing's digital department to update B2B images
- Set up and trained new customers using JD Edwards E1 and B2B site.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Researched and developed new products to meet customer demands.
- Established and maintained e-commerce website to promote and sell products.
- Worked directly with account managers on new orders.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Added, updated and removed product from e-commerce systems.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Managed customer service inquiries and complaints for customer satisfaction.
Sr. Sales & Marketing Program Manager
Medtronic
Kirkland, QC
04.2014 - 12.2018
- I supported a nationwide medical device sales team working closely with product and sales managers to provide training on the latest communications tools, including salesforce.com, which I was an administrator on for 17 years
- Working remotely from Montreal and travelling extensively throughout the United States
- I collaborated with different teams and was part of each sales meeting planning team
- Each end of quarter, I led a cross-functional team from areas such as the warehouse to logistics to sales management to ensure each quarter closed strong and smoothly.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Sales Operations Program Manager
Medtronic
Kirkland, QC
04.2009 - 04.2014
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Manager
CryoCath Technologies
Kirkland, QC
04.2001 - 04.2009
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Created and reviewed invoices to confirm accuracy.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed and offered unique discount options to drive interest in new product lines.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Education
Certificate - Massage Therapy
Académie De Massage Et D'Orthothérapie
Gatineau, QC02.2022
Certificate in Kinetic Swedish - Massage Therapy
Kine-Concept
Montreal, Quebec06.2019
Certificate in Gerontology - Gerontology
Ryerson University
06.2018
Bachelor of Arts - General Psychology
Queen's University
11.2013
Event Planning and Management Certificate - Event Planning And Management
John Abbott College
Sainte-Anne-de-Bellevue, QC07.2009
Skills
- Communication
- Microsoft Office
- Customer Inquiries
- Order Placement
- Remote Conferencing
- Database Maintenance
- Employee Communications
- Social Media Management
- Contract creation
- Development of Creative Content
- CRM Management & Development
- Project planning
- Business administration
- Presentation design
- Contract creation
- Development of Creative Content
- CRM Management & Development
- Scheduling and calendar management
- Contract creation
- Development of Creative Content
- CRM Management & Development
- Contract creation
- Development of Creative Content
- CRM Management & Development
Timeline
Virtual Assistant
Self-employed
02.2023 - Current
E-Commerce Coordinator
Exertis - Jam Industries
10.2022 - 02.2023
Certified Independent Massage Therapist
Self-employed
01.2018 - Current
Sr. Sales & Marketing Program Manager
Medtronic
04.2014 - 12.2018
Sales Operations Program Manager
Medtronic
04.2009 - 04.2014
Customer Service Manager
CryoCath Technologies
04.2001 - 04.2009
Certificate - Massage Therapy
Académie De Massage Et D'Orthothérapie
Certificate in Kinetic Swedish - Massage Therapy
Kine-Concept
Certificate in Gerontology - Gerontology
Ryerson University
Bachelor of Arts - General Psychology
Queen's University
Event Planning and Management Certificate - Event Planning And Management
John Abbott College