Sandra Quintero

• Serve as the primary point of contact for internal and external customer inquiries

• Build and maintain strong relationships with clients and drivers through consistent communication and proactive follow-ups

• Conduct calls to assess and improve driver and client satisfaction

• Handle customer complaints and resolve driver and client issues with sound judgment and adherence to company policies

• Discuss open positions with potential, new, and current drivers to match skillsets with client requirements

• Dispatch drivers to assignments and ensure all job orders are up to date to meet client needs

• Follow up with clients and drivers on upcoming assignment completions to confirm potential assignment extensions.

• Coordinate driver qualification file submittals with internal teams for client compliance

• Work closely with payroll, expense management, and other internal teams to resolve billing and pay discrepancies in a timely manner

• Monitor and manage shared and personal inboxes for timely updates and task resolutions

• Participate in daily and weekly team huddles to ensure alignment on goals and priorities

• Ensure all documentation, including driver updates and compliance requirements, is complete and accurate

• Participate in internal and external safety calls and meetings, documenting discussions and actions

• Manage termination requests for drivers no longer on assignment and follow up on accidents or injuries with stakeholders

• Investigate and resolve moderate to complex operational issues, modifying methods and processes as necessary

• Apply critical thinking to analyze diverse factors in resolving driver or client concerns, ensuring adherence to company policies

• Execute additional tasks and responsibilities as assigned by leadership

• Manage candidate inventory by recruiting, screening, and interviewing daily
• Conduct all new hire orientations and review all client onboarding information, as well as perform new hire check-ins
• Audit onboarding requirements, maintain document compliance, and confirm new hire start requirements are met
• Communicate workforce needs to client for staffing productivity and include labor market data to help identify solutions
• Participate in client forecasting meetings and remain informed and knowledgeable of client's current and upcoming business needs
• Manage daily attendance reports, and headcount reports
• Process weekly payroll and maintain the time-clock database
• Document and investigate safety incidents and participate in client meetings to discuss safety and operational efficiency
• Handle worker’s comp claims and document unemployment
• Develop and maintain rapport with management and supervisors to maintain consistency in all departments
• Generate regular reports identifying workforce challenges, escalate when appropriate, and collaborate with the client to create solutions (using CRM, Power BI, and time/attendance software)
• Coach associates on policies that could have legal implications and involve onsite HR when necessary
• Conduct employee performance reviews and assign and end assignments
• Manage up to 80+ drivers
• Payroll

• Manage candidate inventory by recruiting, screening, and interviewing daily
• Conduct all new hire orientations and review all client onboarding information, as well as perform new hire check-ins
• Audit onboarding requirements, maintain document compliance, and confirm new hire start requirements are met

• Actively performed daily prospecting/cold calls with potential clients
• Competitively prospect new potential business clients in local and regional territories
• Perform market research on local businesses
• Demonstrate product at customer locations and answer any question about product or services
• Keep a 24/7 availability for customer questions or concerns

• Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information
• Manage account relationships, maintaining effective communications and ensuring customer requirements are met
• Maintain vehicle files
• Verify title information
• Log in titles when received
• Create and file in folders
• Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account
• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system
• Respond to customer inquiries relating to vehicles
• Provide quality service and assist in resolving problems
• Mail out sale packages the day after sale
• Pull and update consignment inventory information of vehicles transmitted by customer
• Investigate transmission errors
• Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report
• Communicate with Transportation department to arrange required transportation or obtain information including transportation condition reports, bills, etc
• Pull transmitted transportation charges as needed
• Establish customer vehicle files in the computer system
• Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded
• Seek floor price information from account representative and enter it into computer system
• Review, enter, and update vehicle condition report information in the computer system
• Pull and print electronic condition reports
• Provide customer with copies as necessary
• In coordination with account representative, account operations coordinator, and account specific procedures