Sandra Plourde
Moncton,NB
Summary
Versatile Instructor recognized for engaging students and delivering powerful lectures to inspire and educate. Organized and focused professional willing to go extra mile to help students both inside and outside classroom. In-depth knowledge of relevant technology to support instruction.
Studious and passionate professional with extensive knowledge of teaching material using modern methodologies. Cultivates positive relationships with students to enhance participation and increase overall success. Outgoing and friendly with fantastic attention to detail.
Overview
23
23
years of professional experience
Work History
Instructor
Lifestart first aid
Moncton, NB
08.2023 - Current
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Managed classroom behavior effectively using positive reinforcement strategies.
Sales Associate
Inglis jewelry
Moncton, NB
06.2022 - 06.2024
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Received and displayed product shipments on store retail shelves upon delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Associate
Winners
Moncton, NB
07.2021 - 06.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Received and displayed product shipments on store retail shelves upon delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled returns and exchanges according to company policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Personal Support Worker
Plan A New Brunswick
Moncton
02.2021 - 05.2022
- Recorded client status progress and challenges in logbooks and reports.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Improved resident and staff engagement through group activities.
- Assisted clients with maintaining good personal hygiene.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored health and well-being of clients and reported significant health changes.
- Reported concerns to nurse supervisor to promote optimal care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Organized paperwork related to patient treatments and maintained accurate records.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
Personal Support Worker
Protem Nursing Home
Moncton, NB
03.2016 - 06.2021
- Recorded client status progress and challenges in logbooks and reports.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Transported patients to medical, dental and personal care appointments.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Assisted clients with maintaining good personal hygiene.
- Prepared meals according to dietary needs of individuals served.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients get in and out of beds and wheelchairs.
- Supported bathing, dressing and personal care needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Built strong and trusting rapport with clients and loved ones.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
Shift Manager
McDonald’s
Moncton, NB
09.2014 - 10.2016
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Maintained cleanliness and organization of work area.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Ensured compliance with health and safety regulations.
- Taught staff upselling techniques to meet revenue targets.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured compliance with food safety regulations and quality standards.
- Helped employees accomplish tasks during peak periods.
- Identified needs of customers promptly and efficiently.
- Assisted in resolving escalated customer service issues in a timely manner.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
Customer Service Representative
State Farm Insurance
Moncton, NB
04.2002 - 08.2014
- Resolved customer complaints promptly and efficiently.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided accurate information about products and services to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Diploma - Personal Support Worker
Eastern College
Moncton, NB07-2015
Timeline
Instructor
Lifestart first aid
08.2023 - Current
Sales Associate
Inglis jewelry
06.2022 - 06.2024
Sales Associate
Winners
07.2021 - 06.2022
Personal Support Worker
Plan A New Brunswick
02.2021 - 05.2022
Personal Support Worker
Protem Nursing Home
03.2016 - 06.2021
Shift Manager
McDonald’s
09.2014 - 10.2016
Customer Service Representative
State Farm Insurance
04.2002 - 08.2014
Diploma - Personal Support Worker
Eastern College