Sandra Pineda
Delhi,Ontario
Summary
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach. Proficient in EMR software and committed to delivering exceptional service with a positive attitude.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
Big Creek FHO
10.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and details for accurate electronic medical records.
Medical Office Assistant
Dr. Heather Ringrose
03.2018 - 09.2023
- Used PS Suite EMR to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Medical Office Assistant
Delhi Family Health Team
09.2005 - 02.2017
- Registered patients and completed associated paperwork for accurate records.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Education
Certificate - Intramuscular Injection Certificate
Medix College
Brantford, ON03-2014
Medical Office Assistant Diploma - Health Administration
Medix College
Brantford, ON08-2004
High School Diploma -
Delhi District Secondary School
Delhi06-2004
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Attention to detail
- Medical terminology
- Positive attitude
- Patient care
- Records management
- Clinical medical assistance
- Medical billing
- EMR software
- Specimen collection
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Medical Office Assistant
Big Creek FHO
10.2023 - Current
Medical Office Assistant
Dr. Heather Ringrose
03.2018 - 09.2023
Medical Office Assistant
Delhi Family Health Team
09.2005 - 02.2017
Certificate - Intramuscular Injection Certificate
Medix College
Medical Office Assistant Diploma - Health Administration
Medix College
High School Diploma -
Delhi District Secondary School
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