Sandra Paiva

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Ensured accurate billing and payment processing, reducing errors and guest disputes.

• Performed front desk duties that included customer reservations, checking customers in and out and performing final billing
• In charge of housekeepers and room status
• Managed hotel 3 days of the week and all functions.

• Performed basic sales duties at checkout counter and sales floor
• Opened and closed registers.

Duties included handling basic transactions such as deposits,withdraws,transfers & cashing checks, also conducted wires transfers and cash advances. In charge of balancing and closing vault and branch end of day. Lead for all vault transactions, handled major business change orders. Bought and sold money for the vault. Balanced ATM's daily. In charge of all certifications for tellers, safety deposit boxes, branch logs. Opened and closed accounts. Checking, savings, credit cards.

• Conducted thorough investigations of any suspicious activity or potential fraud, safeguarding the bank''s assets.
• Collaborated with other departments to maintain seamless integration of vault operations with overall branch functions, resulting in smoother workflows and increased customer satisfaction.
• Assisted in the development of training materials for team members, emphasizing accuracy, safety, and attention to detail in all aspects of vault operations.
• Maintained accurate records of all vault transactions, ensuring proper documentation and compliance with regulations.
• Trained junior tellers on best practices for accurate cash counting and secure storage to minimize errors.
• Managed a team of tellers effectively, providing guidance, support, and setting performance expectations that contributed to overall success in the lead vault teller role.

• Duties include Opening and closing procedures of the store
• Training of new employees
• Putting out ad sets and new signage
• Unloading and placing new stock
• Recovering of store each night
• All supervisor overrides and approvals
• Perform basic cashier duties
• Maintain books for store each morning and night.

• In charge of customer service desk
• Handled all refunds and customer issues
• Handled all phone lines and routing of calls
• Handled merchandise changes and entries
• Balanced change drawer in customer service area
• Balanced and counted vault and all registers daily in cash office as well as ordered money
• Completed all media entries and check entries for each register
• In charge of opening all registers at the start of each day.

• In charge of all incoming and outgoing shipments
• Dealt with all customer and vendor issues including shipping companies.Handles shipment calendar and all paperwork involved in each shipment including customs paperwork
• Gained great knowledge in shipping protocols and procedures.