Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Ortega Guerrero

1458 Manzanita Ave

Summary

Experienced with managing and coordinating order processes from initiation to fulfillment. Uses strong organizational and problem-solving skills to ensure smooth operations and customer satisfaction. Knowledge of industry-standard software tools and best practices for efficient order management.

Overview

12
12
years of professional experience

Work History

Customer Service/Order Administrator

Leather Groups
08.2021 - Current
  • Consistently met tight deadlines while maintaining a high level of detail-oriented work on complex orders.
  • Actively participated in continuous improvement initiatives aimed at enhancing overall departmental efficiency.
  • Implemented inventory control measures to prevent stock discrepancies affecting order fulfillment speed or accuracy.
  • Utilized advanced ERP systems for efficient order processing and tracking, leading to improved operational performance.

Operations Supervisor/Salesperson

Living Spaces
08.2015 - 06.2021
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Built relationships with customers to encourage repeat business.

Assistant Manager

Radio Shack
12.2012 - 07.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.

Education

High School Diploma -

Valley High School
Escondido, CA
06-2013

Skills

  • Order tracking
  • Microsoft office
  • Purchase orders
  • Documentation
  • Customer service
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Customer Service/Order Administrator

Leather Groups
08.2021 - Current

Operations Supervisor/Salesperson

Living Spaces
08.2015 - 06.2021

Assistant Manager

Radio Shack
12.2012 - 07.2014

High School Diploma -

Valley High School

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Sandra Ortega Guerrero