Sandra O’Neill
Shilo,MB
Summary
Enterprising garment tailoring company owner/operator. Successful in leading every facet of new and ongoing business operations, strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Sew Crazy Services
Shilo, MB
11.2007 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Program Facilitator
Military Family Resource Centre
Shilo, MB
10.2004 - 07.2007
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Identified areas in need of improvement and implemented solutions.
- Planned special youth events for program participants based on changing needs, times of year, and availability.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Developed and maintained relationships with external partners to facilitate program operations.
Education
No Degree - Health Care Aide
Assiniboine Community College
Brandon, MB1993
High School Diploma -
Crocus Plains Regional Secondary
Brandon, MB06.1991
Skills
- Integrity and Transparency
- Employee Motivation and Performance
- Equipment Operation
- Equipment Maintenance
- Customer Service
- Adaptable and Flexible
- Inventory Maintenance
Timeline
Owner/Operator
Sew Crazy Services
11.2007 - Current
Program Facilitator
Military Family Resource Centre
10.2004 - 07.2007
No Degree - Health Care Aide
Assiniboine Community College
High School Diploma -
Crocus Plains Regional Secondary