Sandra O'Neill

Cervus Equipment Peterbilt

09.2012 - 11.2022

Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
Assisted customers with locating specific parts, leading to a streamlined shopping experience.
Managed inventory effectively, ensuring availability of high-demand items for customers.
Processed customer orders accurately and efficiently, contributing to repeat business.
Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.