Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Trainingandcareerdevelopment
Timeline
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SANDRA OFORIWAA MILLS

ON

Summary

A reliable, enthusiastic, and hardworking “Team Player” who has a flexible approach to her responsibilities. Abigail has true leadership ability along with a history of nurturing and developing teams to reach their full potential. She can coach and lead by example, drawing from her previous experiences. You can rely on her to keep things running smoothly and not ruffle any feathers along the way her eagerness to learn and willingness to work overtime is a suitable trait for productivity Currently, she is looking for a suitable position with a company that prides itself on developing, nurturing, and retaining the very best staff. I will deliver my competence and excellence in my job responsibility.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

ANK HVAC SERVICES
07.2023 - 12.2023
  • Take ownership of customer issues
  • Troubleshoot problems and drive resolutions
  • Escalate unresolved issues to relevant internal teams
  • Collect prompt and accurate customer feedback
  • Document knowledge as solution articles
  • Master the use of a help desk software

Customer Service Executive

ABSA Bank of Ghana
01.2015 - 01.2022
  • Compliant Management
  • Queue management
  • Exit polling
  • Selling of Bank Product
  • Digital solution
  • Cheque books request
  • Account opening and existing customer update remediation
  • Loans, insurance, debit and credit card request

Call center Representative

Airtel Ghana Limited
01.2014 - 01.2015
  • Taking calls and complaints from customers
  • Ensuring complaints are logged and resolved
  • General customer service-related issues

Secretary

Excel Recruiting Agency
01.2013 - 01.2014
  • Organizing meetings
  • Minutes writing
  • Customer services
  • Manage calendars
  • Coordinates seminars

Education

BBA - Marketing Management

Methodist University College
Accra, Ghana
01.2022

Certificate - passenger handling and customer service

International Travel And Tourism Institute
07-2014

Certificate - ticketing and preservation

Buckman Aviation Institute
03-2013

W. A. E. C. -

Adonten Senior High School
05-2012

Skills

  • Excellent customer service skills
  • Risk management
  • Banking and Finance
  • Marketing
  • International business management
  • International trading
  • Excellent interpersonal skills
  • Leadership skills
  • Planning skills
  • Ability to handle sensitive matters with diplomacy
  • Great listener

Hobbies and Interests

  • Singing
  • Listening to music
  • Reading and researching

Trainingandcareerdevelopment

  • Basics of Financial Technology, 11/30/23
  • Diploma in Risk Management, 11/30/23
  • Introduction to Investment Banking, 12/31/23
  • Introduction to Banking, 12/31/23

Timeline

Customer Service Representative

ANK HVAC SERVICES
07.2023 - 12.2023

Customer Service Executive

ABSA Bank of Ghana
01.2015 - 01.2022

Call center Representative

Airtel Ghana Limited
01.2014 - 01.2015

Secretary

Excel Recruiting Agency
01.2013 - 01.2014

BBA - Marketing Management

Methodist University College

Certificate - passenger handling and customer service

International Travel And Tourism Institute

Certificate - ticketing and preservation

Buckman Aviation Institute

W. A. E. C. -

Adonten Senior High School
SANDRA OFORIWAA MILLS