Sandra mutter
Arnprior,ON
Summary
Dynamic hospitality professional with a proven track record in customer service, training staff, and conflict resolution. Committed to creating welcoming environments and maintaining high cleanliness standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Le Baton Rouge
Montreal, Quebec
03.1998 - 01.2000
- Greeted guests warmly and ensured a positive first impression.
- Managed reservation system and coordinated seating arrangements efficiently.
- Assisted servers by communicating guest needs and preferences promptly.
- Monitored dining area to maintain cleanliness and ambiance standards.
- Trained new hostesses on protocols and customer service best practices.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Server/Bartender
Crocodiles
Montreal, Quebec
01.1987 - 02.1989
- Provided exceptional customer service to enhance dining experiences.
- Managed table settings and maintained cleanliness throughout the dining area.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Processed transactions efficiently using point-of-sale systems.
- Engaged with customers to promote daily specials and menu items.
- Trained new servers on restaurant policies and service expectations.
- Resolved customer complaints promptly to ensure satisfaction during visits.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Lasalle College
MontrealSkills
- Customer service
- Training staff
- Conflict resolution
- Cleanliness standards
- Communication skills
- Reading comprehension
- Table management
- Seating arrangement planning
- Bar terminology
- Hospitality management
- Cleanliness and hygiene
- Greeting guests
- Dining area maintenance
Certification
Food safety Certification
Languages
Spanish
Native/ Bilingual
French
Professional
Timeline
Restaurant Hostess
Le Baton Rouge
03.1998 - 01.2000
Server/Bartender
Crocodiles
01.1987 - 02.1989
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Lasalle College