Experienced Customer Care representative who bring 3+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Hi, I’m
Sandra Mundieta
Calgary,AB
Summary
Overview
9
years of professional experience
Work History
Hamlet Transport
Customer Care Representative
2024.07 - Current (2 months)
Job overview
- Assisting a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Stanbic Bank
Customer Service Representative
2022.02 - 2024.03 (2 years & 1 month)
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Build Your Dreams
Customer Service Sales Representative
2020.03 - 2022.01 (1 year & 10 months)
Job overview
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
TSAPO GROUP OF COMPANIES
Sales Executive
2018.01 - 2019.11 (1 year & 10 months)
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
Zimbabwe Power Company
Internship Student
2016.03 - 2017.02 (11 months)
Job overview
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
Education
Chinhoyi University of Technology Chinhoyi, Zimbabwe
Bachelor of Science from Engineering
12.2017
University Overview
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Problem Resolution
- Payment Processing
- Customer Relations
- First Call resolution
- Order Processing
Languages
English
Full Professional
Timeline
Customer Care Representative
Hamlet Transport
2024.07 - Current (2 months)
Customer Service Representative
Stanbic Bank
2022.02 - 2024.03 (2 years & 1 month)
Customer Service Sales Representative
Build Your Dreams
2020.03 - 2022.01 (1 year & 10 months)
Sales Executive
TSAPO GROUP OF COMPANIES
2018.01 - 2019.11 (1 year & 10 months)
Internship Student
Zimbabwe Power Company
2016.03 - 2017.02 (11 months)
Chinhoyi University of Technology
Bachelor of Science from Engineering
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