Elimane Sow
Gatineau,QC
Summary
Motivated and personable customer service professional with strong communication skills and a proven ability to handle high-volume calls efficiently. Seeking a position where I can apply my strong communication abilities, attention to detail, and dedication to delivering exceptional customer experiences to support both clients and team goals.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Tim Hortans
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supported the manager in supervising operations and delivering excellent customer service.
- Trained new team members and helped reduce employee turnover.
- Handled escalated customer issues and improved service times during peak hours.
- Assisted in inventory control and vendor communication to maintain cost-efficiency.
Phone Operator
CAA- Quebec
05.2024 - 03.2025
- Serve as the first point of contact for customers experiencing vehicle breakdowns, accidents, or roadside emergencies.
- Respond promptly and calmly to incoming calls, actively listen to assess each customer’s situation, and determine the appropriate roadside assistance.
- Coordinate services such as towing, jump-starts, lockout assistance, or fuel delivery, ensuring timely and efficient support.
- Communicate clearly and reassuringly with customers in high-stress situations to ease concerns and provide clear next steps.
- Collaborate with service providers and internal teams to track and confirm service delivery and maintain consistent communication throughout the process.
- Focus on customer safety, satisfaction, and accurate documentation of each interaction.
Banking Advisor
Scotia Bank
02.2023 - 03.2024
- Deliver banking services to customers via phone, video, and online chat, handling transactions such as deposits, withdrawals, transfers, and balance inquiries with accuracy and professionalism.
- Assist clients with online and mobile banking platforms, troubleshoot access issues, and guide them through digital tools and features.
- Resolve account-related concerns, escalate complex cases when needed, and ensure customer satisfaction through clear and courteous communication.
- Maintain compliance with financial regulations, internal policies, and data security standards while managing confidential information.
- Provide personalized service to build customer trust and promote banking products and services where appropriate.
- Use digital banking systems to process transactions efficiently and document interactions accurately in the system.
Education
Associate of Science - Computer Science
College Isi
Senegal01-2019
Associate Degree - Accounting And Finance
College Isi
Senegal07-2017
Skills
- Equipment evaluation
- Team Collaboration
- Staff Training & Development
- Data entry
- Appointment scheduling
- Telephone etiquette
- Call distribution
- Up-selling techniques
Languages
French
English
Timeline
Phone Operator
CAA- Quebec
05.2024 - 03.2025
Assistant Manager
Tim Hortans
02.2023 - Current
Banking Advisor
Scotia Bank
02.2023 - 03.2024
Associate of Science - Computer Science
College Isi
Associate Degree - Accounting And Finance
College Isi
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