Sandra Mugariri
Milton,ON
Summary
Reliable Lead Hand with exceptional team leadership and delegation skills. Proven history of offering management support in Given tasks. Aiming to utilize strong critical thinking skills and a resourceful approach to problem-solving.
Overview
16
16
years of professional experience
Work History
Lead Hand
Rockwool
11.2019 - Current
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Adhered to industry safety protocols and enforced team member compliance.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Reduced downtime by maintaining equipment and troubleshooting issues as they arose.
- Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
- Mentored new hires through comprehensive training programs, fostering professional growth and building strong teams.
- Streamlined daily operations by delegating tasks based on individual strengths, maximizing team performance results.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to high productivity levels.
- Assisted in developing production schedules for efficient resource management and timely deliveries of finished products.
- Communicated with management and team members to resolve obstacles and complete 15 projects.
- Collaborated with cross-functional teams for successful project completion, strengthening interdepartmental relationships.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Head Waiter
Norwegian Cruise Line
02.2019 - 10.2019
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
Waitress
Shimmers On The Beach
09.2017 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for fine dinning restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Media One Hotel
04.2016 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Cal Cacchio Pizzeria
01.2013 - 03.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
Head Hostess
Ocean Basket Restaurant
01.2011 - 12.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Waitress
Primi Piatti Restraurant
01.2008 - 12.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Zengeza 3 High School
Harare Zimbabwe11.2007
Skills
- Inventory Control
- Team Oversight
- Team Member Training
- Safety Protocols
- Team Coordination
- Workplace ethics
- Regulatory Compliance
- Team member development
- Safety Procedures
Languages
English
Full Professional
Volleyball
As a heathy living option play beach volley ball in summer time ,very passionate about it and keep me relaxed and active
Timeline
Lead Hand
Rockwool
11.2019 - Current
Head Waiter
Norwegian Cruise Line
02.2019 - 10.2019
Waitress
Shimmers On The Beach
09.2017 - 01.2019
Waitress
Media One Hotel
04.2016 - 08.2017
Waitress
Cal Cacchio Pizzeria
01.2013 - 03.2016
Head Hostess
Ocean Basket Restaurant
01.2011 - 12.2012
Waitress
Primi Piatti Restraurant
01.2008 - 12.2010
High School Diploma -
Zengeza 3 High School
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