Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Mudrovcic

Maple,ON

Summary

Driven and detail-oriented professional with a track record of enhancing operational efficiency at Somerset Kitchens. Excelled in customer service and problem-solving, streamlining front desk operations and maintaining high satisfaction levels. Skilled in data entry and verbal communication, consistently achieved positive outcomes in high-stress situations. Demonstrated reliability and organization, contributing to improved customer retention for JCY.

Overview

5
5
years of professional experience

Work History

Receptionist

Somerset Kitchens
06.2020 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Sales Associate

JCY
10.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Ensured customers needs were met and satisfied.
  • Answered questions and advised shoppers about sales
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

High School Diploma -

St Jean De BreBeuf
Woodbridge
06.2016

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Scheduling
  • Problem-Solving
  • Attention to Detail
  • Customer Service
  • Punctual and Reliable
  • Word Processing

Timeline

Receptionist

Somerset Kitchens
06.2020 - 09.2023

Sales Associate

JCY
10.2018 - 01.2019

High School Diploma -

St Jean De BreBeuf

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Sandra Mudrovcic