Sandra Mcfarlane
Little Salmon River
Summary
Dynamic professional with a proven track record at Federal Express , excelling in cash handling accuracy and customer service. Recognized for enhancing customer satisfaction and loyalty through effective problem resolution. Adaptable and committed to operational excellence, leveraging strong multitasking abilities to drive team success and streamline retail operations.
Knowledgeable , with solid background overseeing all operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
25
25
years of professional experience
Work History
Key Holder
W. Smith Jewellers
10.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Courier Team Lead
Federal Express
09.2000 - 07.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Processed payments and handled cash transactions to secure proper compensation.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
Sussex Regional High School
Sussex, NB06-1983
Skills
- Customer service
- Alarm systems
- Inventory monitoring
- Multitasking and prioritizing
- Retail operations
- Adaptable to changing demands
- Cash handling and reconciliation
- POS terminal operation
- Superior work ethic
- Team building
- Staff coaching and training
- Delegation and supervision
- Departmental procedures
Accomplishments
While at Federal Express , I was a Dangerous Goods Specialist, Driver trainer , Safety Officer , First Aid Certified . I was in charge of scheduling staff , maintaining vehicles, ordering supplies , reconciling banking , and maintaining all operations within the warehouse and office .I was awarded the Canadian Award of Excellence for my work at FedEx .
Languages
English
Interests
In my free time , I like to work at landscaping, playing the guitar , keeping physically fit and camping in St Martins in the summer ( currently live there )
Timeline
Key Holder
W. Smith Jewellers
10.2024 - Current
Courier Team Lead
Federal Express
09.2000 - 07.2024
High School Diploma -
Sussex Regional High School
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