Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Marrtinez Torres

Sunnyvale

Summary

A hardworking Patient Services Representative with 8+ years of experience in customer service, patient scheduling, and insurance verification. Adept at enhancing patient satisfaction through meticulous attention to detail, strong problem-solving abilities, and excellent communication. Highly skilled in multitasking, planning, and collaborating effectively in fast-paced healthcare environments.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

EYEXAM
Santa Clara
09.2021 - Current
  • Dedicated and reliable Patient Services Representative with eight years of experience in customer service within the healthcare sector. Passionate about ensuring patients have a positive experience, skilled in appointment scheduling, and insurance verification (both vision and medical). Committed to delivering exceptional service and efficiently resolving patient inquiries.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Processed payments from customers using a variety of payment methods including credit cards
  • Updated patient information in databases regularly to ensure accuracy of records.

Education

High School Diploma -

Fremont High School
Sunnyvale, CA
06-2014

Skills

  • Problem-solving skills
  • Scheduling
  • Strong analytical and communication skills
  • Superior attention to detail
  • Organization
  • Patient scheduling
  • Multitasking

Languages

English
Professional
Spanish
Professional

Timeline

Front Desk Receptionist

EYEXAM
09.2021 - Current

High School Diploma -

Fremont High School

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Sandra Marrtinez Torres