Sandra Marin
Long Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Job Coach
Westview Services
03.2023 - Current
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Encouraged clients to explore new career paths, leading to successful career transitions for many.
Membership Services Representative II
Elevance Healthcare, Inc
09.2006 - Current
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Reconciled enrollment qualifications based on CMS guidelines.
- Document inquiry outcomes thorougly for accurate reporting
- Maintained strict safety standards facility-wide and with every group.
- Submit pre-enrollment MA/MAPD applications
- Maintained accuracy in data entry and documentation
- Handled incoming eligibility calls and provided superior customer service
- Processed eligibility request updates via Facets Workflow
- Proficient in HIPAA. PHI, regulations
- Experienced with remote collaborations tools, including zoom
- Detailed oriented and organized, with ability to manage multiple tasks and priorities in fast paced enviroment
Education
High School Diploma -
South Gate Senior High School
South Gate, CASkills
- Service plans
- Job search strategies
- Strong data entry
- Detailed orientated
- Attention to Detail
- Video Conferencing
- Fast Learner
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Data Entry
Timeline
Job Coach
Westview Services
03.2023 - Current
Membership Services Representative II
Elevance Healthcare, Inc
09.2006 - Current
High School Diploma -
South Gate Senior High School
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