Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Manasse

Sherbrooke,QC

Summary

.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Globalexcel Management
04.2023 - Current
  • Documented and classified member issues to implement proper
    service and solutions
  • Addressed customer concerns and complaints and resolved issues
    promptly
  • Informed customers and professionals on eligibility, benefits, claims
    payment, and authorizations
  • Answered calls and emails from customers and assisted with special requests or resolving concerns

Charcuterie/Food preparation

Provigo Lanford
05.2022 - 04.2023
  • Prepared orders in timely matter for pick up or dilevery
  • Prepare and processes cured meats including slicing, portioning, and packaging for sale
  • Ensures food safety compliance by and handling food according to health regulations
  • Manages inventory of perishable items, monitoring freshness and replenishing ingredients as needed
  • Maintain kitchen cleanliness by sanitizing work surfaces, tools, and equipment regularly

General Customer Service

De Wit van Dorp
06.2021 - 12.2021
  • Used POS system for purchase and transactions
  • Processed returns, exchanges, and refunds in accordance with store policy
  • Recommended, selected and helped locate merchandise based on customer needs
  • Counted and stored cash after closing

Cashier

Save More N.V
05.2019 - 07.2021
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Trained new employees in the use of POS system and processing payments
  • Provided efficient and courteous service to customers at all times
  • Operated meat band saw in the meat department
  • Slice and package deli products

On Call Waitress

Man Power Solutions
06.2018 - 06.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
  • Assisted in event setup and breakdown, ensuring a smooth transition between functions without disrupting guest experiences.

Retail Sales Personnel

Big Bazaar
07.2016 - 06.2018
  • Provided efficient customer service
  • Arrange and organize merchandise
  • Met sales targets
  • Conducted inventory management by tracking stock levels, performing stock counts, and reporting discrepancies

Education

Bachelor of Arts - Psychology, Humanistic Concentration, French As Second Language

Bishops University
Sherbrooke, QC
01-2025

Certificate -

General Education Development
Oranjestad,Aua
01-2021

College -

Colegio Arubano
Oranjestad,Aua
01-2019

Highschool -

Maria College Mavo
Oranjestad,Aua
01-2016

Skills

  • Multi-tasking skills
  • Problem-solving skills
  • Time management skills
  • Excellent customer service skills

Languages

English
Papiamento
Hatian Creole
Spanish
Dutch
French

Timeline

Customer Service Representative

Globalexcel Management
04.2023 - Current

Charcuterie/Food preparation

Provigo Lanford
05.2022 - 04.2023

General Customer Service

De Wit van Dorp
06.2021 - 12.2021

Cashier

Save More N.V
05.2019 - 07.2021

On Call Waitress

Man Power Solutions
06.2018 - 06.2019

Retail Sales Personnel

Big Bazaar
07.2016 - 06.2018

Bachelor of Arts - Psychology, Humanistic Concentration, French As Second Language

Bishops University

Certificate -

General Education Development

College -

Colegio Arubano

Highschool -

Maria College Mavo

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Sandra Manasse