Sandra Manasse
Sherbrooke,QC
Summary
.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Globalexcel Management
04.2023 - Current
- Documented and classified member issues to implement proper
service and solutions - Addressed customer concerns and complaints and resolved issues
promptly - Informed customers and professionals on eligibility, benefits, claims
payment, and authorizations - Answered calls and emails from customers and assisted with special requests or resolving concerns
Charcuterie/Food preparation
Provigo Lanford
05.2022 - 04.2023
- Prepared orders in timely matter for pick up or dilevery
- Prepare and processes cured meats including slicing, portioning, and packaging for sale
- Ensures food safety compliance by and handling food according to health regulations
- Manages inventory of perishable items, monitoring freshness and replenishing ingredients as needed
- Maintain kitchen cleanliness by sanitizing work surfaces, tools, and equipment regularly
General Customer Service
De Wit van Dorp
06.2021 - 12.2021
- Used POS system for purchase and transactions
- Processed returns, exchanges, and refunds in accordance with store policy
- Recommended, selected and helped locate merchandise based on customer needs
- Counted and stored cash after closing
Cashier
Save More N.V
05.2019 - 07.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Trained new employees in the use of POS system and processing payments
- Provided efficient and courteous service to customers at all times
- Operated meat band saw in the meat department
- Slice and package deli products
On Call Waitress
Man Power Solutions
06.2018 - 06.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Assisted in event setup and breakdown, ensuring a smooth transition between functions without disrupting guest experiences.
Retail Sales Personnel
Big Bazaar
07.2016 - 06.2018
- Provided efficient customer service
- Arrange and organize merchandise
- Met sales targets
- Conducted inventory management by tracking stock levels, performing stock counts, and reporting discrepancies
Education
Bachelor of Arts - Psychology, Humanistic Concentration, French As Second Language
Bishops University
Sherbrooke, QC01-2025
Certificate -
General Education Development
Oranjestad,Aua01-2021
College -
Colegio Arubano
Oranjestad,Aua01-2019
Highschool -
Maria College Mavo
Oranjestad,Aua01-2016
Skills
- Multi-tasking skills
- Problem-solving skills
- Time management skills
- Excellent customer service skills
Languages
English
Papiamento
Hatian Creole
Spanish
Dutch
French
Timeline
Customer Service Representative
Globalexcel Management
04.2023 - Current
Charcuterie/Food preparation
Provigo Lanford
05.2022 - 04.2023
General Customer Service
De Wit van Dorp
06.2021 - 12.2021
Cashier
Save More N.V
05.2019 - 07.2021
On Call Waitress
Man Power Solutions
06.2018 - 06.2019
Retail Sales Personnel
Big Bazaar
07.2016 - 06.2018
Bachelor of Arts - Psychology, Humanistic Concentration, French As Second Language
Bishops University
Certificate -
General Education Development
College -
Colegio Arubano
Highschool -
Maria College Mavo
Similar Profiles
Frederick TardifFrederick Tardif
Senior System Administrator at Globalexcel management inc.Senior System Administrator at Globalexcel management inc.
Shereese C. JohnsonShereese C. Johnson
Supervisory Management Analyst (Permanent) at Office of Management/Division of Management Services/Property Travel & Services Branch (OM/DMS/PTSB)Supervisory Management Analyst (Permanent) at Office of Management/Division of Management Services/Property Travel & Services Branch (OM/DMS/PTSB)
JOSEPH BITANGACHAJOSEPH BITANGACHA
LANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICESLANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICES
Chaima ChamoumiChaima Chamoumi
Collaborator Social Worker at Département de la Protection de La Jeuness de L'EstrieCollaborator Social Worker at Département de la Protection de La Jeuness de L'Estrie
Charles KirouacCharles Kirouac
QA Manager at Frima StudioQA Manager at Frima Studio