Sandra Manasse
Sherbrooke,QC
Summary
.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Globalexcel Management
04.2023 - Current
- Documented and classified member issues to implement proper
service and solutions - Addressed customer concerns and complaints and resolved issues
promptly - Informed customers and professionals on eligibility, benefits, claims
payment, and authorizations - Answered calls and emails from customers and assisted with special requests or resolving concerns
Charcuterie/Food preparation
Provigo Lanford
05.2022 - 04.2023
- Prepared orders in timely matter for pick up or dilevery
- Prepare and processes cured meats including slicing, portioning, and packaging for sale
- Ensures food safety compliance by and handling food according to health regulations
- Manages inventory of perishable items, monitoring freshness and replenishing ingredients as needed
- Maintain kitchen cleanliness by sanitizing work surfaces, tools, and equipment regularly
General Customer Service
De Wit van Dorp
06.2021 - 12.2021
- Used POS system for purchase and transactions
- Processed returns, exchanges, and refunds in accordance with store policy
- Recommended, selected and helped locate merchandise based on customer needs
- Counted and stored cash after closing
Cashier
Save More N.V
05.2019 - 07.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Trained new employees in the use of POS system and processing payments
- Provided efficient and courteous service to customers at all times
- Operated meat band saw in the meat department
- Slice and package deli products
On Call Waitress
Man Power Solutions
06.2018 - 06.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Assisted in event setup and breakdown, ensuring a smooth transition between functions without disrupting guest experiences.
Retail Sales Personnel
Big Bazaar
07.2016 - 06.2018
- Provided efficient customer service
- Arrange and organize merchandise
- Met sales targets
- Conducted inventory management by tracking stock levels, performing stock counts, and reporting discrepancies
Education
Bachelor of Arts - Psychology, Humanistic Concentration, French As Second Language
Bishops University
Sherbrooke, QC01-2025
Certificate -
General Education Development
Oranjestad,Aua01-2021
College -
Colegio Arubano
Oranjestad,Aua01-2019
Highschool -
Maria College Mavo
Oranjestad,Aua01-2016
Skills
- Multi-tasking skills
- Problem-solving skills
- Time management skills
- Excellent customer service skills
Languages
English
Papiamento
Hatian Creole
Spanish
Dutch
French
Timeline
Customer Service Representative
Globalexcel Management
04.2023 - Current
Charcuterie/Food preparation
Provigo Lanford
05.2022 - 04.2023
General Customer Service
De Wit van Dorp
06.2021 - 12.2021
Cashier
Save More N.V
05.2019 - 07.2021
On Call Waitress
Man Power Solutions
06.2018 - 06.2019
Retail Sales Personnel
Big Bazaar
07.2016 - 06.2018
Bachelor of Arts - Psychology, Humanistic Concentration, French As Second Language
Bishops University
Certificate -
General Education Development
College -
Colegio Arubano
Highschool -
Maria College Mavo