Sandra Macedo
El Monte
Summary
Dynamic case manager with expertise from HealthRight 360, skilled in crisis intervention and client advocacy. Enhanced client satisfaction by efficiently resolving concerns. Proven ability to collaborate with mental health professionals, ensuring holistic recovery. Adept at problem-solving and time management, consistently achieving positive outcomes through comprehensive case management plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager 2
Prototypes A Program of HealthRight 360
09.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
Case Manager Intern
Regional Center
09.2023 - 09.2024
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Service Delivery- Planning and coordinating the delivery of services
- Advocacy- Avocate for clients including advocating for adequate, timely, and cost-effective services.
Cashier
Target
12.2017 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Rehabilitation Science
CAL STATE UNIVERISTY LOS ANGELES
Los Angeles, CA05-2024
Theodore Roosevelt High School
Los Angeles, CA06-2008
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Client advocacy
- Care coordination
- Crisis intervention
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Excellent communication
Certification
First Aid Certification, CPR Certification, Mandated Reporter
Languages
Spanish
Full Professional
Timeline
Case Manager 2
Prototypes A Program of HealthRight 360
09.2024 - Current
Case Manager Intern
Regional Center
09.2023 - 09.2024
Cashier
Target
12.2017 - 04.2022
Bachelor of Science - Rehabilitation Science
CAL STATE UNIVERISTY LOS ANGELES
Theodore Roosevelt High School
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