SANDRA MacDONALD
Edmonton
Summary
Ability to multi-task, work independently and as a team player. Enthusiastic, flexible, reliable individual with a positive attitude. Organized with the ability to prioritize and meet tight deadlines. Quick learner and willing to learn new things.
Overview
25
25
years of professional experience
Work History
Junior Program Officer (PM-02) (Contract work)
Indigenous Services Canada, FNIHB, Jordan’s Principle Alberta Region
Edmonton
11.2024 - 05.2025
- Company Overview: (Aplin Personnel)
- Process requests for products or services related to eligible children living on or off of reserve.
- Enter request into the Case Management System and entering information into relevant spreadsheets.
- Gather and compile required information in order to recommend the request for section 34 approval.
- Ensure that substantive equalities are being met and the ability to provide backup documentation.
- Develop and maintain appropriate course of actions in accordance with the governing legislation specific to Jordan’s Principle.
- (Aplin Personnel)
Claims Payment Coordinator, Administrative Support 4
Alberta Children’s Services, Child Care Branch, Child Care Claims Unit
10.2011 - 06.2023
- Providing first level problem resolution for system issues for child care program representatives with the Online Child Care Claims Unit.
- Providing advice and information to child care programs on the claims process, policies and procedures.
- Responding to system-related questions about specific invoices, payment questions or concerns and making referrals to the staff certification or subsidy office.
- Data entry of paper invoices from child care programs that are unable to use the web portal, and identifying any file irregularities.
- Liaising with the child care programs that use the system, child care staff and Child and Family Services Authority staff in order to respond to questions in the day-to-day use of the web portal.
- Involved in supporting system upgrades provided by the software vendor.
- Developed strong communication and problem-solving skills as provided support to users of the system.
- Exercised sound judgment and demonstrated good time management and organizational skills.
Administrative Assistant (Contract work)
Alberta Justice, Family and Surrogate Court Litigation
Edmonton
11.2023 - 02.2023
- Company Overview: (Guardian Personnel Ltd.)
- Reception coverage and answering phones, data entry of Disclosure Documents into legal files, Distribution of supplies throughout the office, etc.
- (Guardian Personnel Ltd.)
Reception/Administrative Support, Administrative Support 3
Alberta Children’s Services, Child Care Branch
01.2009 - 10.2011
- Ensuring that contact lists and information is kept up-to-date, to ensure quality information is provided, and acknowledging possible volatile situations and following appropriate office procedures.
- Responding to childcare staff certification requests promptly and efficiently, and ensuring ongoing availability of materials, forms and brochures/pamphlets.
- Explaining department policies and procedures, as required, and answering enquiries from other government offices and stakeholders.
- Providing applicants with information on other resources available.
Administrative Assistant (Maternity Leave position)
Gillespie Farrell LLP & Meyers Norris Penny LLP, Chartered Accountants
09.2007 - 05.2008
- Company Overview: (Gillespie Farrell LLP merged with MNP with the firm of Gillespie Farrell LLP, effective January 2008)
- Booking appointments and calendar management for partner with Gillespie Farrell LLP.
- Generating and assembling financial statement packages.
- Printing corporate tax returns, other correspondence and ad hoc requests, filing duties, reception duties, greeting clients, working in a team environment.
- Miscellaneous correspondence and ad hoc requests.
- Filing duties.
- Reception relief duties.
- Working in a team environment.
- (Gillespie Farrell LLP merged with MNP with the firm of Gillespie Farrell LLP, effective January 2008)
Administrative Support
Executrade Consultants Ltd.
04.2007 - 08.2007
- Mail distribution, ordering of office and coffee supplies, processing of new and leaving personnel, office moves and floor planning, catering requests, processing of contract related invoices, teleconference line setup requests, personnel listing spreadsheets maintenance, building and office maintenance requests, service costing reports quarterly distribution, logistical arrangements for Customer Service Training sessions, primary backup for distribution of metrics reports, processing of new and leaving contractors, other ad hoc admin requests.
Administrative Assistant
Deloitte & Touche LLP, Chartered Accountants, Tax Department
01.2006 - 04.2006
- Administrative support for the Tax Department during the tax season, assembly of U.S. and Canadian Personal Tax Returns, engagement letters, and other correspondence, billings, and other ad hoc requests.
Word Processing Operator
MacKay LLP, Chartered Accountants
09.2000 - 11.2005
- Company Overview: MacKay (Edmonton) Consulting Inc. MacKay Group Inc.
- Generating financial statement, printing Corporate Tax Returns, presentations, monthly consulting reports, other correspondence and ad hoc requests, relief reception.
- MacKay (Edmonton) Consulting Inc. MacKay Group Inc.
Secretary/Word Processing Operator/Administrative Assistant
- Staff Bureau
- Alberta Lung Association
- Intergroup Advertising
- Alberta Chamber of Resources
- Guardian Personnel Ltd.
Education
Powerpoint Level 1 -
01.2012
Excel 2003 (Level 1 – Basic skills) -
01.2004
Legal Secretarial Certificate -
Grant MacEwan College
01.1984
Skills
- Typing speed - 90 wpm
- Microsoft Office 365
- Microsoft Teams
- CCIS
- Documentum
- Scanning programs
- CaseView
- Tax Return programs
- CMS (Case Management System)
- Sharepoint
- FoxIt PDF
- Database programs
- Typing
- Generating documents
- Memos
- Tables
- Merge documents
- Monthly reports
- Large presentations
- Media costings
- Billings
- Data input
- Scheduling appointments
- Meetings
- Conferences
- Microsoft Outlook
- Lotus Notes
- Managing calendars
- Managing contacts
- Office equipment
- Switchboard
- Calculator
- Photocopier
References
Available upon request.
Timeline
Junior Program Officer (PM-02) (Contract work)
Indigenous Services Canada, FNIHB, Jordan’s Principle Alberta Region
11.2024 - 05.2025
Administrative Assistant (Contract work)
Alberta Justice, Family and Surrogate Court Litigation
11.2023 - 02.2023
Claims Payment Coordinator, Administrative Support 4
Alberta Children’s Services, Child Care Branch, Child Care Claims Unit
10.2011 - 06.2023
Reception/Administrative Support, Administrative Support 3
Alberta Children’s Services, Child Care Branch
01.2009 - 10.2011
Administrative Assistant (Maternity Leave position)
Gillespie Farrell LLP & Meyers Norris Penny LLP, Chartered Accountants
09.2007 - 05.2008
Administrative Support
Executrade Consultants Ltd.
04.2007 - 08.2007
Administrative Assistant
Deloitte & Touche LLP, Chartered Accountants, Tax Department
01.2006 - 04.2006
Word Processing Operator
MacKay LLP, Chartered Accountants
09.2000 - 11.2005
Secretary/Word Processing Operator/Administrative Assistant
Powerpoint Level 1 -
Excel 2003 (Level 1 – Basic skills) -
Legal Secretarial Certificate -
Grant MacEwan College