Health Services
Sandra Locoshavich
Prarie Mountain Health
Dauphin,MB
1
Language
17
Years of experience
Experienced healthcare administrative professional with a strong background in confidentiality, document management, and information security. Skilled in records processing, multitasking, and customer service while supporting smooth daily operations.
Experienced Clerk III and healthcare support professional with a strong record of coordinating patient records, scheduling, and EHR documentation. Known for accuracy, confidentiality, and teamwork in fast-paced healthcare settings. Committed to improving workflow, reducing delays, and supporting patients, families, and clinical staff with dependable service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Clerk III / Health Information Services
6 Years 4 Months- Coordinated patient records, appointments, and correspondence with attention to confidentiality and accuracy.
- Processed admissions, transfers, and discharge documentation using electronic health record systems.
- Tracked files, forms, and office supplies to maintain efficient daily workflow.
- Responded to inquiries, directed calls, and supported patients, families, and clinical staff.
- Verified information and entered data into scheduling and registration systems with consistency.
- Reconciled documents, reports, and logs to support timely department operations.
- Streamlined clerical procedures to reduce delays in file retrieval and document processing.
- Mentored new clerical staff on office protocols, records handling, and service standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Health Care Aide in Private Clinic
3 Years 7 Months- Assisted patients with daily care, mobility support, and comfort measures in clinic setting.
- Monitored vital signs and reported changes promptly to nursing and medical staff.
- Supported infection control procedures through proper cleaning, disinfection, and hand hygiene practices.
- Documented patient observations accurately using clinic charting and confidential records systems.
- Prepared exam rooms, stocked supplies, and maintained organized treatment areas for efficient patient flow.
- Communicated patient concerns clearly to healthcare team to support timely care coordination.
- Responded calmly to patient needs, prioritizing safety, dignity, and respectful assistance.
- Guided new staff on routine care tasks, clinic procedures, and patient support expectations.
- Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Optical Technician
6 Years- Performed pre-testing using autorefractor, lensometer, and visual acuity equipment to support accurate patient exams.
- Measured pupillary distance, seg height, and frame dimensions for precise eyeglass and lens fitting.
- Adjusted, repaired, and cleaned frames to improve comfort, fit, and patient satisfaction.
- Verified prescriptions and lens orders for accuracy before sending jobs to optical lab.
- Educated patients on lens options, contact lens care, and proper eyewear maintenance.
- Maintained detailed patient records and updated optical charts for seamless follow-up care.
- Coordinated with optometrists and front office staff to streamline patient flow and exam readiness.
- Resolved dispensing issues and remade orders to ensure correct vision correction and timely service.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
Certified Health Care Aide - Health Services
High School Diploma
Skills
Relationship building
File maintenance
Document management
File and database management
Record preparation
Information security
Meeting coordination
Peer relationships
Verbal and writing communication
Confidentiality
Multitasking Abilities
Problem-solving
Customer service
Teamwork and collaboration
Timeline
Clerk III / Health Information Services
Prarie Mountain Health
06.2020 - CurrentRead More
Health Care Aide in Private Clinic
Dauphin Medical Clinic
07.2016 - 02.2020Read More
Optical Technician
Ashcroft Vision Care
01.2010 - 01.2016Read More
Assiniboine Community College, Parkland Campus
Certified Health Care Aide from Health Services
Read More
Rorketon Collegiate Institute
High School Diploma
Read More