Sandra Lipkowski
Waterloo,ON
Summary
Proven professional with expertise in conflict resolution and customer relationship management. Successfully streamlined staff scheduling and ensured high-quality service delivery.
Overview
8
8
years of professional experience
Work History
District Coordinator- Nursing
Carefor Health and Community Services
Ottawa, Canada
08.2016 - 12.2017
- Provide schedules to staff, and make sure that it meets clients needs and guarantees quality of service
- Contact CCAC regarding discrepancies in frequency, authorization for extra visits, etc
- See to it that client and workers information is up to date in the database, staff availability, changes in client services and or care plans
- Verify payroll information for field staff to be processed by the billing department
- Provide timely information via telephone fax voicemail, email to nurses, co-workers, managers, clients
- Responsible for keeping up to date with any daily changes, staff availability, changes in client plans or any service authorizations or changes
- Experience with processing medical orders and assessing where they need to go ex. getting them to the nurses in order for them to provide timely service in the district
Team Leader, Physical Care Attendant
VHA
Ottawa, Canada
02.2014 - 01.2016
- Dealing with and/or mediating with staff, client complaints as well as dealing with client appeals
- Corrective actions, of staff (reminding staff about policy, procedure or practice)
- Conducting yearly performance reviews as well as overseeing the training/orientation of new staff
- Scheduling, to make sure the work load is equally shared
- Promote positive work environment by providing leadership redirecting frustrations and ensuring everything remains organized
- Dealing with day to day conflicts as they arise
Physical Care Attendant
The In Community
Ottawa, Canada
10.2012 - 02.2014
- Provide safe, positive and respectful work environment for both the staff and the clients
- Provide quality personal care, so the clients can live independent lives
- Participated in full time On Call Pager rotation (24-hour service)
- Take client bookings and as a senior and full time staff, assign bookings/calls for the day
Key Holder/Supervisor
BONNIE TOGS
Orleans, Canada
06.2012 - 01.2013
- Calculated and balanced sums of money for each till every night
- Handled customer complaints, returns and exchanges and provided customer service in a high stress/ fast paced environment
- Supervised the store when the manager was off property
Head Cashier
Tommy Hilfiger
Vaughan, Canada
10.2011 - 04.2012
- Considered a cash manager, responsible for all cashiers and cash related duties including brinks deposits, customer complaints, experience with POS issues and debit machines
- Authorized to do all register transactions including that of management, including refunds, exchanges, store credits, cash drops/pulls no sale
- Reconcile all media: count in register tills, count down register tills, safe funds verification, audit registers between cashiers
- Maintain strong knowledge regarding product, promotions and special events in order to communicate to customers for more effective selling
- Assist in executing markdown and floor moves when needed
Floor Supervisor
Tommy Hilfiger
Orleans, Canada
06.2010 - 10.2011
- Oversee store and staff
- Responsible for opening and closing the store
- Perform opening and closing cash duties
- Reconcile cash to sales per register
- Deal with customer complaints and compliments
- Count and prepare daily cash deposits
Education
Diploma in Arts and Sciences -
Conestoga College
Waterloo, ONCertificate in General Arts and Sciences -
Conestoga College
Waterloo, ONSkills
- Staff scheduling
- Client need assessment
- Database management
- Customer relationship management
- Conflict resolution
- Problem solving
- Work Planning and Prioritization
- Data entry
- Verbal and written communication
- Customer service
- Schedule management
- Multitasking and organization
Timeline
District Coordinator- Nursing
Carefor Health and Community Services
08.2016 - 12.2017
Team Leader, Physical Care Attendant
VHA
02.2014 - 01.2016
Physical Care Attendant
The In Community
10.2012 - 02.2014
Key Holder/Supervisor
BONNIE TOGS
06.2012 - 01.2013
Head Cashier
Tommy Hilfiger
10.2011 - 04.2012
Floor Supervisor
Tommy Hilfiger
06.2010 - 10.2011
Diploma in Arts and Sciences -
Conestoga College
Certificate in General Arts and Sciences -
Conestoga College