Hi, I’m
Sandra Leitner
Drumheller,Canada
Summary
Hardworking and passionate job seeker, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
years of professional experience
Work History
Maximum Hearing
Receptionist
08.2023 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
CSCL
Direct Support Professional
03.2018 - 08.2023
Job overview
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
CANADA
Moved to
12.2017 - 03.2018
CARITAS
Registered Nurse ( Austria)
11.2013 - 12.2017
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
RETTET das KIND children's aid organisation
Registered Nurse ( Austria)
10.2011 - 10.2013
Job overview
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
Selfemployed Fischer-Pochtler KG
General Manager of Food Service
06.2008 - 10.2011
Job overview
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Pflegegruppe Vienna
Team Leader, RN, 24 Hour Care
07.2007 - 05.2008
Job overview
- Monitored nursing care, patient assessment processes and treatment implementations.
- Educated nursing staff on such topics as proper hygiene, handling difficult patients.
- Prepared weekly shift schedule, verifying proper staffing to meet expected patient loads.
Burgenländisches Hilfswerk, Aid agency
Head Nurse, Geriatric
10.2003 - 06.2007
Job overview
- Manage 10+ nurses and nursing activities in38-bed facility by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
General Hospital Wiener Neustadt
Registered Nurse, Stroke Care Unit
08.1998 - 09.2003
Job overview
- Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.
- Managed care from admission to discharge.
Education
School For The Training of Nursing PersonnelWiener Neustadt
Nursing Diploma from Nursing
06.1998
Skills
- Critical Thinking
- Judgment and Decision-Making
- Time Management
- Complex Problem-Solving
- Safety Procedures
- Adult AED and CPR
- Guest Services
- Sales Expertise
Additional Information
- German native speaker
- Advanced English level in writing, speaking, reading and listening IELS Academic test
- Class 4 restricted
- CPI training
- First Aid training ( valid to dec. 2023)
- Bullying and Harassment Certificate
- Food Safe Certificate
- Medication Administer Certificate
Timeline
Receptionist
Maximum Hearing
08.2023 - Current
Direct Support Professional
CSCL
03.2018 - 08.2023
Moved to
CANADA
12.2017 - 03.2018
Registered Nurse ( Austria)
CARITAS
11.2013 - 12.2017
Registered Nurse ( Austria)
RETTET das KIND children's aid organisation
10.2011 - 10.2013
General Manager of Food Service
Selfemployed Fischer-Pochtler KG
06.2008 - 10.2011
Team Leader, RN, 24 Hour Care
Pflegegruppe Vienna
07.2007 - 05.2008
Head Nurse, Geriatric
Burgenländisches Hilfswerk, Aid agency
10.2003 - 06.2007
Registered Nurse, Stroke Care Unit
General Hospital Wiener Neustadt
08.1998 - 09.2003
School For The Training of Nursing Personnel
Nursing Diploma from Nursing
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