Sandra Laguna
ChIliwack,BC
Summary
Dependable cleaning professional with strong customer service skills. Proven ability to train team members and manage daily operations, ensuring high standards of cleanliness and client satisfaction.
Adaptable and detail-oriented team leader with over four years of experience in the cleaning industry. Skilled in problem-solving, training staff, and implementing quality control measures, resulting in increased client retention and satisfaction.
Dynamic cleaning service professional with expertise in inventory management and operational efficiency. Recognized for building strong client relationships and enhancing service quality through effective team collaboration and streamlined processes. Clean criminal record check and excellent professional references available upon request
Overview
17
17
years of professional experience
Work History
Diamond Cleaning Service BC
Sandra Laguna
Brithis Columbia
12.2023 - Current
- Operated cleaning equipment, ensuring thorough sanitation of residential and commercial spaces.
- Maintained inventory of cleaning supplies, facilitating timely replenishment and cost-effective management.
- Implemented best practices for safety protocols while performing cleaning tasks to minimize risks.
- Trained new team members on proper cleaning techniques and equipment usage for operational efficiency.
- Conducted quality inspections to guarantee compliance with company standards and client expectations.
- Developed streamlined processes for waste disposal, enhancing overall workplace cleanliness and organization.
- Collaborated with clients to address specific cleaning needs, fostering strong customer relationships.
- Resolved issues promptly during service calls, demonstrating adaptability in dynamic environments.
- Handled equipment, chemicals, and materials properly and with caution.
- Oversaw daily operations, ensuring high standards of cleanliness and customer satisfaction.
- Trained and mentored new staff in cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies, reducing costs through strategic vendor negotiations.
- Implemented quality control measures to enhance service consistency and client retention.
- Established strong client relationships, resulting in increased repeat business and referrals.
- Evaluated team performance, providing feedback for continuous improvement in service quality.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring high-quality cleaning services for residential and commercial clients.
- Developed and implemented efficient scheduling processes to optimize team productivity.
Education
Universidad De Guanajuato
Irapuato Guanajuato Mexico12-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Languages
Spanish
Native or Bilingual
English
Intermediate (B1)
Timeline
Diamond Cleaning Service BC
Sandra Laguna
12.2023 - Current
Universidad De Guanajuato