Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Lafrance

Timmins,ON

Summary

Creative professional with a background in English literature and writing, skilled in crafting compelling narratives across various genres. Possess strong research abilities and adept at developing unique characters and settings that engage readers. I have a diverse range of writing experience including academic, research, and personal essays, short stories, prose, poetry, journaling, basic editing, and submitted pieces for publication, etc. I am seeking to acquire more experience in freelance writing, improve my craft, and simultaneously learn from other creative professionals and artists.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Indigo Books
Oshawa, Ontario
10.2017 - 03.2021
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Implemented visual merchandising strategies to highlight new arrivals and seasonal themes.
  • Recommended additional books or products based on customer interests or needs.
  • Collaborated with local libraries and schools to support educational initiatives and events.

Education

Bachelor of Arts - English Language And Literature

University of Guelph
Guelph, ON
02-2020

Skills

  • Technical writing
  • Communication skills
  • Organizational skills
  • Creative and critical thinking
  • Research and Analytical Skills
  • Time Management
  • Team Building and Collaboration

Timeline

Customer Service Representative

Indigo Books
10.2017 - 03.2021

Bachelor of Arts - English Language And Literature

University of Guelph

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Sandra Lafrance