SANDRA KIREH
moncton
Summary
Dynamic and detail-oriented professional with 2 years of experience in customer service and administrative support. Recognized for building strong client relationships, managing competing priorities with ease, and always delivering service of the highest quality that results in operational efficiency and customer satisfaction. Excellent time management and problem-solving skills in a fast-paced environment. Bilingual in English and French, recently graduated with a Diploma in Business Administration Management from NBCC. Eager to create long-lasting experiences and further the organization's growth with a firm belief in excellence and hard work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping | Room Service Associate Awarded VI STATUS
Algonquin Resort – St. Andrews, New Brunswick
09.2023 - Current
- Ensure guest satisfaction by maintaining high standards of cleanliness and preparation.
- Provide customer service support to address guest inquiries and concerns.
- Provide supervisory services, such as inspecting rooms to help maintain cleanliness.
- Train and onboard new staff by providing hands-on training.
- Recommend improvement based on performance.
- Provide directions to guests requiring guidance and offering any other assistance.
Internship
Atlantic Canada Opportunity Agency
04.2025 - 05.2025
- Department: Policy and research (for 5 weeks)
- Supported policy development initiatives through research and analysis.
Customer Service Representative | CRM Associate
Ecobank – Lome, Togo
09.2021 - 08.2023
- Managed customer relations and handled client inquiries, ensuring high customer satisfaction.
- Provided support in CRM system management and contributed to improving customer engagement strategies.
Education
Diploma - Business Administration Management
New BRUNSWICK COMMUNITY COLLEGE (NBCC)
01.2025
Bachelor of Science - Human Resource Management
IAEC University
01.2022
Certificate - Human Resource Management
ISLA, Première Université Anglophone du Togo
01.2019
Skills
- Time Management
- Adaptability and Flexibility
- Self-Motivation and personal care
- Customer Service Excellence
- Attention to Detail
- Communication
- Team Collaboration
- Problem Solving
- Great interpersonal skills
- Ability to work independently
- Strong multitasking skills
Certification
- Cyber Security
- Security Awareness
- Preventing Workplace Harassment and Violence
- Introduction to Gender Based Plus
- Value and Ethics Foundation of Employees
Languages
English
Full Professional
French
Professional Working
Timeline
Internship
Atlantic Canada Opportunity Agency
04.2025 - 05.2025
Housekeeping | Room Service Associate Awarded VI STATUS
Algonquin Resort – St. Andrews, New Brunswick
09.2023 - Current
Customer Service Representative | CRM Associate
Ecobank – Lome, Togo
09.2021 - 08.2023
Bachelor of Science - Human Resource Management
IAEC University
Certificate - Human Resource Management
ISLA, Première Université Anglophone du Togo
Diploma - Business Administration Management
New BRUNSWICK COMMUNITY COLLEGE (NBCC)
Similar Profiles
SHIHAB KHANSHIHAB KHAN
Banquet Head at The Algonquin Resort St. Andrews by-the-Sea, Autograph CollectionBanquet Head at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection
Mofijur RahmanMofijur Rahman
Conference & Banquet Manager at the Algonquin resort autograph collectionConference & Banquet Manager at the Algonquin resort autograph collection
Lovepreet KaurLovepreet Kaur
Banquet Server at The Algonquin ResortBanquet Server at The Algonquin Resort
Harsimran SinghHarsimran Singh
Construction Worker at Skyline Construction LtdConstruction Worker at Skyline Construction Ltd
Samantha Pellerin-BellSamantha Pellerin-Bell
Cashier at Classic BurgersCashier at Classic Burgers