Sandra Herod

• Built and maintain therapeutic relationships, fostering positive, supportive and empowering client environments.
• Maintained client confidentiality to protect patient privacy.
• Supported clients in developing coping skills to help patients manage life challenges and difficulties.

• Actively participate daily in preparation and creation of quality baked goods and culinary dishes for sale to public, with high standards
• Serve minimum of 50 customers per day with steady increases in sales since assuming position.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Motivate team members to consistently deliver effective selling behaviors through coaching and recognition.
• Kept employee workloads fair and balanced to achieve objectives while maintaining job satisfaction.
• Coached team members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
• Implemented process to optimize procedures for higher efficiency and help company evolve and grow
• Created and enforced department policies, procedures and standards to establish productivity and quality.

Established a Reiki Practice to serve humanity by providing Holistic Healing Therapy and Meditation.

• Demonstrates respect, friendliness and willingness to help wherever needed.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing

• Performed general chair-side duties.
• Educated 5+ patients per day, by giving oral hygiene, plaque control and postoperative instructions.
• Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
• Explained 10+ treatment procedures and instructed patients on home care guidelines.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
• Prepared patient x-rays and images for dentist review
• Documented patient dental health information, medical history, and vital signs for future reference
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
• Verified patient insurance eligibility and benefits

• Supported 4 other front line staff by responding to patient requests via telephone and email.
• Prepared and presented estimates, initiate and present payment plans, accurately submit and investigate insurance claims.
• Extremely knowledgeable and experienced helping patients utilized various insurance plans and benefit programs.
• Prepare and verify Provider production reports.
• Initiate Consultative treatment planning by preparing and presenting various types of treatment cases.

• Owner and operator of successful professional home daycare.
• Implemented and executed educational programs for Children
• Planned various activities and outings.
• Initiated professional interviews for space availability.
• Participated in various child behaviour seminars through Niagara's Early Childhood Community and Development Centre.
• Performed all accounting, marketing and business-related activities conducive to owning and operating a small business.

• Supported Owner in expansion and re-location of sizable Dental Practice
• Efficiently set up and maintained Numerous types of Computer programs
• Managed and Prepared Staff Schedules for 10+ employees.
• Managed spending and ordered supplies and equipment.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
• Educated patients on postoperative care and best practices for protecting dental work and boosting healing process
• Used computer software to document and maintain patient information and health background.
• Managed office schedules and calendars to coordinate administrative planning and execution