Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SANDRA KARINA ROMERO

Wildomar

Summary

I am a Route Manager and have been in the Waste Service industry for 20 years. I also have 20+ years of management and customer service experience.

Overview

29
29
years of professional experience

Work History

Route Manager

Waste Management
01.2021 - Current
  • Daily Dispatch Log
  • KRONOS for 24 Drivers
  • Discuss Daily Plan with Dispatch
  • Close Cases (Customer Complaint/Contact Customers)
  • OPUS Reports (Flash Report/ Qo's: Quality of Service/Efficiency Performance)
  • Interviewing Candidates
  • OJT (On Job Training) with new Employees
  • Organized and scheduled all necessary resources required to accomplish activities
  • Coordinated daily operational needs with Maintenance team
  • Managed the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues
  • Monitored driver and laborer time and attendance, minimizing overtime
  • Reviewed weekly demand/volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist
  • Set and monitored productivity, service, and safety targets for each route and driver
  • Conducted Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining

Dispatcher/Receptionist

Allied Waste Services / Republic Services - Disposal Company
01.2003 - 01.2021
  • Helped with dispatch in Commercial, Residential, and Roll Off when needed
  • Customer service, billing, and creating new accounts
  • Residential Data Entry (Back Up)
  • Updated Driver files with DMV documents and processed them to Concorde (DQF)
  • Front office walk-in-payments for Residential and Commercial customers, Landfill passes, and prepared daily cash receipt reports
  • Gathered and organized information for the Weekly Scoreboard
  • Organized letters of notification for customers
  • Processed all outgoing and incoming mail
  • Daily Metrics
  • Order and return truck inventory from various vendors
  • Physical inventory every three months
  • Monthly inventory
  • Warranty recovers
  • Assign purchase orders
  • Registration orders
  • Experience with Dossier Program

Dispatcher/Receptionist

Frontal International - Trucking Company
01.2001 - 01.2003
  • Receiving and sending out shipments to Mexico
  • Processed invoices and deliveries for international shipments
  • Answering a 5-line phone system
  • Process outgoing mail and filing

Manager

Reference Clothing - Apparel
01.1996 - 01.2001
  • Customer Service
  • Payroll Clerk
  • Shipping and receiving
  • Order and update inventory
  • Bookkeeping
  • Employee work scheduling

Education

SOME COLLEGE EXPERIENCE -

Southwestern College
01.2001

HIGH SCHOOL DIPLOMA -

Castle Park High School
06.1999

Skills

  • 10-key operation by touch
  • Multi-line phone system operations
  • Manager
  • Receptionist
  • Dispatcher
  • Bilingual
  • Strong work ethic
  • Clerical experience
  • Excellent customer service
  • Excellent organization skills
  • Multitasking
  • Problem solving
  • Ability to work under pressure

References

Available upon request

Timeline

Route Manager

Waste Management
01.2021 - Current

Dispatcher/Receptionist

Allied Waste Services / Republic Services - Disposal Company
01.2003 - 01.2021

Dispatcher/Receptionist

Frontal International - Trucking Company
01.2001 - 01.2003

Manager

Reference Clothing - Apparel
01.1996 - 01.2001

SOME COLLEGE EXPERIENCE -

Southwestern College

HIGH SCHOOL DIPLOMA -

Castle Park High School

Similar Profiles

CREATE PROFILE
SANDRA KARINA ROMERO