Sandra Kantyluk

• Streamlined project management processes, resulting in timely completion of tasks and higher success rates.
• Established a culture of continuous improvement by promoting open feedback channels and constructive criticism among team members.
• Increased team productivity by implementing efficient performance tracking systems.
• Boosted employee morale by organizing team-building activities, fostering positive work relationships, and recognizing outstanding achievements.
• Influenced positive change within the organization by championing new ideas that led to process.
• Reduced employee turnover rates by providing effective coaching and mentoring to staff members.
• Implemented innovative strategies to improve overall team performance and achieve company targets consistently.
• Supported high-performing employees'' career advancement opportunities within the company, contributing to long-term retention rates.

• Handle calls regarding group benefits
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Trained in all benefits which resulted in being very versatile.
• Received many compliments over the years from customers.
• Able to utilize many software programs.
• Excellent attendance and schedule adherence.
• Assisted customers in navigating company website so they could submit claims online and view coverage therefore improving overall user experience.
• Back up role as a Service Leader, Trainer and Elective Accounts Specialist.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Ability to answer multi-lined phones promptly.
• Kept reception area clean and neat to give visitors positive first impression as well as keeping all other areas tidy.
• Resolved customer problems and complaints.
• Handled cash and card transactions and maintained sales and payment records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Prepared and served food and beverages

• Greeted clients who came to the Liquor Marts and Beer Vendors and offered samples.
• Being mindful of how many samples I was legally allowed to provide per peron.
• Deligent on asking for identification when confirmation of age was required.

• Maintained a well-organized reception area contributing to a welcoming environment for visitors.
• Answered central telephone system with multiple lines and scheduled appointments.
• Handled cash and card transactions and maintained sales and payments records accurately.
• Worked Gift Certificate Kiosk and produced highest sales.
• Kept spa tidy, performing many other duties while catering to clients.

• Collaborated with store associates to maintain an organized and visually appealing pet food display area, drawing customer attention to featured products.
• Boosted sales by effectively showcasing the benefits and features of the Nutro pet food brand.
• Utilized strong public speaking skills to engage audiences during demonstrations effectively, creating memorable experiences for customers.
• Worked many trade shows such as Home and Garden where organization and time management played a keen role in setting up large displays in short periods of time. Also making sure to meet all protocols and procedures required to participate in the events.
• Consistently met or exceeded demonstration performance goals set by management, contributing to overall success in sales.
• Effectively communicated promotional offers or discounts associated with featured products to drive sales growth.
• Educated customers on proper feeding techniques, portion sizes, and dietary requirements for various pet species, leading to healthier pets and satisfied owners.
• Increased customer interest in Nutro pet food products by conducting engaging and informative demonstrations.

Duties included:

• Surgical nursing, anesthesiology, radiology, haematology, filling and dispensing prescription medication under supervision of veterinarians.
• Handling phone calls for booking appointments, client concerns, follow up care calls.
• Providing emotional support to clients dealing with sensitive situations with their beloved pets.
• Client education when discharging pets.
• Strict adherence to high standards of disinfection and sterilization.
• Acquired WHMIS certification.
• Staff scheduling.
• Assistant to manager-organizing open houses, conducting interviews and team meetings, account receivables/accounts payable, contributing to community newsletters/marketing.
• Visiting schools, daycares, and science camps to promote animal care to children.