Sandra Valadez

Shows strong organizational and time-management skills.Implemented the Core Values of Providence Medical Group which resulted in customer satisfaction. Answers incoming telephone calls,Routes calls as appropriate and takes detailed, accurate messages. Communicates with answering service regarding office hours, Physician-on-call extensions.Also, Handles re-fill request per established procedures. Received numerous accolades and letters of appreciation from customers and visitors.I have also greeted patients and visitors to the medical office and obtains all required billing information to register patients. Ensures/assists patients in completing all forms required. Checks patients in and out at end of visits answering any patient questions including billing and medical administrative questions. Schedule patients appointments, confirm appointments, cancel appointments and notifies clinical staff of appointment changes. I was also in the past responsible for collection of co-pay and collection of outstanding balances as indicated on encounter ticket.

• Medical Administrative Assistant, 2002
• South East Regional Program, Cerritos, Ca