Sandra Joya
Mississauga,Canada
Summary
Skilled in utilizing extensive customer service and administrative abilities to improve client satisfaction and operational efficiency. Dedicated to creating positive experiences while efficiently managing tasks in fast-paced environments. Seeking a dynamic position that leverages these skills and supports professional growth. Committed to contributing to team success and delivering exceptional service.
Overview
17
17
years of professional experience
Work History
Patient Counselor/Optometric Consultant
Burlington Laser Eye Centre
02.2025 - Current
- Supported patients through difficult decision-making processes regarding treatment options and potential risks.
- Developed strong rapport with patients and their families, establishing trust and fostering open dialogue about medical issues.
- Arranged medical procedures ensuring alignment with patient-specific preferences.
- Ensured consistent information flow to optometrists regarding patient development.
- Facilitated educational opportunities about eye-related health topics and center services.
- Strengthened relationships with OD offices through consistent visits.
Optometric Assistant
Sheridan Optometric Centre
01.2019 - 02.2025
- Managed patient flow and communication, ensuring smooth operations and customer satisfaction.
- Arranged and managed appointment schedules.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
- Provided training support for new team members, sharing expertise on best practices in optometric assistance tasks.
- Coordinated referral processes between optometrists and specialist providers for seamless continuity of care.
Receptionist/Administrative Assistant
High-Tech Physiotherapy
01.2018 - 01.2019
- Greeted patients, facilitating a positive customer experience from the outset.
- Managed incoming calls, appointments, and insurance claims with proficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Amazon
01.2015 - 01.2017
- Accurately selected and packed customer orders, meeting deadlines and safety standards.
- Utilized handheld scanners to track inventory, demonstrating adaptability to technology.
Centro Familiar de Adoración
01.2011 - 01.2013
- Coordinated logistics for youth group events, focusing on organization and smooth execution.
- Prepared and led educational materials, fostering engagement and development.
- Managed volunteers, ensuring teamwork and cohesion.
- Translated communications, bridging language gaps between Spanish and English.
Social Enterprise Canada
01.2009 - 01.2011
- Oversaw parent-child visitations in a safe, controlled environment.
- Carefully documented observations for legal purposes, showing keen attention to detail.
Education
Standard First Aid/CPR - undefined
St. John Ambulance
Mississauga, ON01.2010
Honours SSW Diploma - undefined
Sheridan College
Brampton, ON01.2006
Personal Profile:
- Rich background in customer service, particularly in roles involving direct communication and helping others.
- Naturally friendly, adaptable, and effective communicator, capable of connecting with diverse groups.
- Experienced in Microsoft Office, Internet navigation, and email communication, optimizing digital service interaction.
- Skilled in translating and interpreting live between Spanish and English, ensuring clarity and inclusion.
- Extensive experience handling cash and financial records, applicable to customer-facing roles like fulfillment.
- Proficient in data entry, with a sharp focus on accuracy and efficiency in administrative functions.
Timeline
Patient Counselor/Optometric Consultant
Burlington Laser Eye Centre
02.2025 - Current
Optometric Assistant
Sheridan Optometric Centre
01.2019 - 02.2025
Receptionist/Administrative Assistant
High-Tech Physiotherapy
01.2018 - 01.2019
Amazon
01.2015 - 01.2017
Centro Familiar de Adoración
01.2011 - 01.2013
Social Enterprise Canada
01.2009 - 01.2011
Standard First Aid/CPR - undefined
St. John Ambulance
Honours SSW Diploma - undefined
Sheridan College
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