Sandra Johnson

• Counseled clients one-on-one to clarify goals, assess aptitudes, and align education and employment history with career aspirations.
• Enrolled potential student prospects to appropriate College business focused programs in person or via Zoom.
• Maintained conversion rates from inquiries to interviews, interviews to applications, and applications to enrolments as directed by Admissions Management.
• Achieved quarterly sit rate targets to enhance student engagement and enrollment.
• Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
• Built trusting relationships with clients through active listening, empathy, and genuine concern for their well-being and success.
• Maintained up-to-date knowledge of industry trends, labor market data, and best practices in career management to provide informed advice to clients.

• Advised prospective students on admissions requirements, program options, and enrollment steps.
• Responded to inquiries by phone, email, and in person with clear program guidance.
• Tracked lead activity and followed up on prospects to support conversion to enrollment.
• Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
• Scheduled campus tours, appointments, and follow-up meetings to support recruitment activity.

• Advised clients on mortgage options, matching financing solutions to borrowing needs and repayment goals.
• Processed mortgage applications, verifying income, credit, and supporting documentation for completeness and accuracy.
• Coordinated with branch partners, underwriters, and operations teams to move files through approval and funding.
• Achieved minimum monthly sales objectives, upsells and insurance penetration while adhering to policies and procedures established as well as all audit guidelines.
• Evaluated credit profiles and property details to support sound lending decisions and risk management.

* IFIC Licensed Mutual Fund sales representative

* B2B Division Mortgage and Investment Lending Specialist with unilateral discretionary credit limits of $50k loans and $250k mortgages. Business for Self qualified.