Sandra Jensen MSN, RN, CPHQ

• Comprehensive care coordination for Post-Lung and Heart-Lung Transplant patients.
• Participate as a member of the multidisciplinary team to provide care in the post-transplant clinic.
• Participate actively in quality improvement initiatives aimed at enhancing overall organizational performance and patient satisfaction levels.
• Championed patient-centered care through active listening, empathetic communication, and personalized service delivery tailored to individual needs.
• Improved patient care by coordinating interdisciplinary teams and facilitating communication among staff members.
• Provide discharge teaching to post-transplant patients.
• Facilitate the transition of care from the inpatient setting to the outpatient setting.

• Provided comprehensive nursing care to critically ill patients in the Adult Cardiothoracic ICU
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
• Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.

• Provided comprehensive nursing care to critically ill infants and children in the Pediatric Intensive Care Unit (PICU)
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
• Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
• Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.

• Reported to the program Director. Assisted with managing daily and overall operations for the Pediatric Intensive Care Unit and Pediatric Unit.
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.

• Provided comprehensive nursing care to critically ill infants and children in the Pediatric Intensive Care Unit.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Mentored new nursing staff, supporting their professional growth and development.
• Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
• Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.

• Oversaw daily operations of the Neonatal Intensive Care Unit (NICU), ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

• Provided comprehensive nursing care to critically ill neonates in the Satellite Neonatal Intensive Care Unit (NICU) within St. Agnes Medical Center.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
• Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
• Educated family members and caregivers on patient care instructions.

• Reported to the department Director, and oversaw daily operations of the Pediatric Intensive Care Unit (PICU), ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Created and managed project plans, timelines and budgets.

• Coordinated nursing care for the Pediatric Intensive Care Unit (PICU) through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.
• Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
• Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
• Collaborated with other healthcare professionals to provide quality patient care.
• Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
• Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
• Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
• Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.

Provided comprehensive nursing care for critically ill infants and children in the Pediatric Intensive Care Unit (PICU).

• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
• Developed and implemented individualized patient care plans for optimal outcomes.
• Participated in hospital committees to recommend quality improvement initiatives.