SANDRA INTILI
Notre Dame De Ile Perrot,Québec
Summary
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue.
Overview
20
20
years of professional experience
Work History
RICCARDO'S RESTAURANT
RICCARDO'S
Dollard-des-Ormeaux, Quebec
06.2001 - 02.2021
- Self employed
- Scheduled staff shifts and ensured adequate coverage during peak hours.
- Managed and supervised day-to-day operations.
- Evaluated employee performance regularly to ensure quality service standards are met.
- Developed strategies to optimize profitability and customer satisfaction.
- Recruited, trained, and evaluated restaurant staff members.
- Monitored customer feedback from online reviews and surveys.
- Resolved customer complaints promptly and professionally.
- Organized promotional events such as special dinners or holiday celebrations.
- Negotiated contracts with vendors for supplies, equipment, and services.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Did all the bookkeeping
Education
High School Diploma -
Pierrefonds Comprehensive High School
Pierrefonds, QC06-1990
Skills
- Operations Management
- Labor Management
- Menu development
- Sales Growth
- Scheduling
- Staff Leadership
- Portion Control
- Labor Cost Controls
- Customer Engagement
- POS System Operation
- Decision-Making
- Supply Ordering and Management
Timeline
RICCARDO'S RESTAURANT
RICCARDO'S
06.2001 - 02.2021
High School Diploma -
Pierrefonds Comprehensive High School
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