Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

SANDRA HOLMANOVA

Victoria,Canada

Summary

Dynamic retail professional with extensive experience at Bernstein & Gold, excelling in inventory management and e-commerce systems. Proven track record in optimizing stock levels and enhancing customer satisfaction through effective communication. Recognized for attention to detail and successfully training new hires, contributing to a seamless operational flow.

Overview

13
13
years of professional experience

Work History

RETAIL INVENTORY SUPERVISOR

BERNSTEIN & GOLD
Victoria, BC
10.2023 - Current
  • Authorize payments, returns, and exchanges accurately.
  • Taking special orders from customers, and handling requests for items not currently in stock.
  • Receiving new shipment and receiving them in the e-commerce system, signing for deliveries
  • Overseeing the inventory, maintaining accurate records of all inventory items, including quantities, locations, and costs.
  • Key user for the website of the store: optimizing inventory, monitoring stock levels, processing online orders.
  • Supporting integration of new hires through targeted training sessions.
  • Performing key holding and managerial duties, such as opening and closing the store, signing for deliveries

RETAIL SALESPERSON

BERNSTEIN & GOLD
Victoria, BC
11.2022 - 10.2023
  • Greeting customers, build customer relationships and create a welcoming atmosphere
  • Identifying customer needs and preferences to recommend appropriate items and navigating the store, provide information about items
  • Processing sales transactions, returns and exchanges accurately and efficiently
  • Product knowledge and ensuring proper pricing and labeling of products
  • Maintaining a clean and organized store environment and stocking shelves and displays with merchandise

BARISTA/CASHIER

FIG MEDITERRANEAN DELI
Victoria, BC
05.2022 - 09.2022
  • Managing transactions with customers using cash registers and scan goods and ensuring pricing is accurate
  • Welcoming customers, answering questions
  • Processed telephone orders accurately.
  • Prepared and served hot or cold beverages including drinks such as lattes, cappuccinos and Americanos
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

FRONT DESK AGENT

BANFF INN
Banff, AB
11.2021 - 05.2022
  • Check-in/Check-out procedures, greeting the guests and providing hospitable welcome
  • Addressed Guests needs in timely manner and receiving phone inquiries
  • Entered Reservations to the internal system
  • Processing Guests payments and presenting them with bill upon Check-out accurately and efficiently
  • Collaborated with colleagues to ensure smooth operations of front desk area.

SALES ORDER ADMINISTRATOR

SONY DADC CZECH REPUBLIC, S.R.O.
PLZEN, Czech Republic
07.2017 - 10.2021
  • Carried admin/transactional tasks within the area of sales order, return entry and claim management and ensuring client issues are resolved in a professional and timely manner
  • Entered accurately and efficiently all incoming orders, returns and claims to the System, solving of claims
  • Ensured tasks were processed within timescales, maintained effective communication with foreign customers, colleagues and Warehouse
  • Collaborate closely with Sales, Operations, Customer Service, and other internal and/or external teams, to clarify order specifications and address any customer inquiries or concerns, reduce errors and enhance efficiency
  • Collected data and prepare periodic and special reports, created and maintained internal manuals
  • Key user of sales and claims German department – being the key person related to internal system usage e.g. entering IT tickets, testing new system scenarios

CLAIMS ADMINISTRATOR

SONY DADC CZECH REPUBLIC, S.R.O.
PLZEN, Czech Republic
10.2014 - 07.2017
  • Reviewed and verified claims, accurately and efficiently solved claims according to established procedures
  • Maintained accurate records of all claims, including supporting documentation, correspondence, and internal notes.
  • Part of a testing team for implementation of an internal CRM system
  • Key user of sales and claims German department – being the key person related to internal system usage e.g. entering IT tickets, testing new system scenarios

SHOP ASSISTANT

LINDEX S.R.O.
Karlovy Vary, Czech Republic
06.2012 - 09.2014
  • Summer Job in 2012 and 2014
  • Gave Advice to Customers, handled payments and arranged deliveries
  • Made sure all stock was on display and available

Education

BACHELOR'S DEGREE - Foreign Languages for Commercial Purposes in English and German

UNIVERSITY OF WEST BOHEMIA
Pilsen, CZECH REP.
09-2014

HIGH SCHOOL DIPLOMA -

Business Academy And College of Tourism Karlovy Vary
Czech Republic
06-2011

LANGUAGE CERTIFICATE - ÖSD B2 Mittelstufe Deutsch Zertifikat - equivalent of B2 german

01.2011

Skills

  • Inventory management
  • E-commerce systems
  • Payment processing
  • Stock optimization
  • Attention to detail
  • Effective communication

Interests

  • Reading
  • Traveling
  • Languages
  • Outdoors activities

Languages

English
Full Professional
Czech
Native/ Bilingual
German
Native/ Bilingual

Timeline

RETAIL INVENTORY SUPERVISOR

BERNSTEIN & GOLD
10.2023 - Current

RETAIL SALESPERSON

BERNSTEIN & GOLD
11.2022 - 10.2023

BARISTA/CASHIER

FIG MEDITERRANEAN DELI
05.2022 - 09.2022

FRONT DESK AGENT

BANFF INN
11.2021 - 05.2022

SALES ORDER ADMINISTRATOR

SONY DADC CZECH REPUBLIC, S.R.O.
07.2017 - 10.2021

CLAIMS ADMINISTRATOR

SONY DADC CZECH REPUBLIC, S.R.O.
10.2014 - 07.2017

SHOP ASSISTANT

LINDEX S.R.O.
06.2012 - 09.2014

BACHELOR'S DEGREE - Foreign Languages for Commercial Purposes in English and German

UNIVERSITY OF WEST BOHEMIA

HIGH SCHOOL DIPLOMA -

Business Academy And College of Tourism Karlovy Vary

LANGUAGE CERTIFICATE - ÖSD B2 Mittelstufe Deutsch Zertifikat - equivalent of B2 german

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SANDRA HOLMANOVA