Sandra Hernandez
Studio City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Office Manager/Billing Coordinator
Basta-Isidro Partnership Pyschiatrist Office
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Completed appeals of denied claims on patient bills.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
Data Entry Clerk
USMD Medical Billing
01.2022 - 12.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Verified data files prior to entry to maintain high data accuracy.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Maintain claimed claim under high level of pressure.
Office Manager/Receptionist
Ehab Yacoub M.D. Inc.
01.2017 - 12.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Office Manager/Receptionist
Basta-Isidro Partnership Psychiatrist Office
01.2007 - 12.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Handled cash transactions and maintained sales and payments records accurately.
Private Caregiver/Home Health Aide
Ms.Urioste
01.2002 - 12.2006
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
CNA
Topanga Terrace Assistant Living
01.2002 - 12.2004
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of [Number]+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
CNA
Windsor Terrace Healthcare Center
01.2001 - 12.2002
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA
Valley Palms Care Center
01.1998 - 12.2002
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
PCT Hemodialysis Technician - Dialysis Tech
Integrated Renal Plus Training Group
Glendale, CA07-2017
Billing And Coding Certificate - Medical Billing And Coding
Los Angeles Valley College
Valley Glen, CA08-2013
Medical Terminology - Medical Terms
West Valley College
Winnetka, CA06-2013
High School Diploma -
Santa Monica High School
Santa Monica, CA06-2006
CNA License - Nursing
Mariam College
Los Angeles, CA06-1998
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Administrative support
- Document management
- Mail handling
- Scheduling coordination
- Staff management
- Employee supervision
- Staff hiring
- Employee training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager/Billing Coordinator
Basta-Isidro Partnership Pyschiatrist Office
02.2024 - Current
Data Entry Clerk
USMD Medical Billing
01.2022 - 12.2023
Office Manager/Receptionist
Ehab Yacoub M.D. Inc.
01.2017 - 12.2022
Office Manager/Receptionist
Basta-Isidro Partnership Psychiatrist Office
01.2007 - 12.2017
Private Caregiver/Home Health Aide
Ms.Urioste
01.2002 - 12.2006
CNA
Topanga Terrace Assistant Living
01.2002 - 12.2004
CNA
Windsor Terrace Healthcare Center
01.2001 - 12.2002
CNA
Valley Palms Care Center
01.1998 - 12.2002
PCT Hemodialysis Technician - Dialysis Tech
Integrated Renal Plus Training Group
Billing And Coding Certificate - Medical Billing And Coding
Los Angeles Valley College
Medical Terminology - Medical Terms
West Valley College
High School Diploma -
Santa Monica High School
CNA License - Nursing
Mariam College
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