Sandra Haro
Panorama City
Summary
Dynamic IT Project Coordinator with extensive experience at TridentUSA Health Care, adept in Agile methodologies and vendor management. Proven track record in successfully leading cross-functional teams and managing complex IT infrastructure projects. Bilingual in Spanish, skilled in ServiceNow and Jira, ensuring seamless project execution and stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
IT Project Coordinator/Business Analyst
TridentUSA Health care
09.2022 - Current
- Creates and implements the project definitions, schedules, and objectives for IT Infrastructure and Operations Teams.
- Leads Scrum ceremonies for the IT Infrastructure and Operations Teams (Sprint Planning, Daily Scrum, Sprint Review, Backlog Grooming); updating and monitoring all relevant project activities and action plans.
- Coordinated technology rollout schedules and timelines; developed, reviewed, and monitored project tracking to ensure alignment with objectives.
- Coordinates project schedules, manages project meetings, contributes to project planning sessions with stakeholders and technical managers.
- Established IT Infrastructure and Operations project repositories in Service Now, Jira, and SharePoint.
- Change Management scheduling and reporting; including weekly reporting and monitoring (SharePoint) repository for schedule revisions, and troubleshooting any technical issues.
- Participated in daily status meetings; developed, updated, and monitored project activities and action plans to drive project progress.
- Managed projects by coordinating vendors, contractors, and technicians.
- Excellent working knowledge of industry standard configuration management tools, including knowledge of PMBOX, Scrum, Kanban and development methodologies (including Waterfall and Agile).
Office Administrator
Recontrust Company (sub division of Bank of America)
Simi Valley
04.2013 - 12.2013
- Managed document control processes for Note Scan and HUD 601, ensuring accurate organization and retrieval.
- Managed document control processes for Note Scan and HUD 601, ensuring accurate organization and retrieval of essential documents.
- Directly responsible for validating mortgage notes.
- Performed administrative duties, including filing, record keeping, and answering phones, to support office operations.
Office Administrator
Wellspring Homecare
North Hills
04.2008 - 03.2012
- Coordinated payroll processes by distributing paychecks bi-weekly, managing time sheets, and maintaining related records for accuracy and compliance.
- Facilitated recruiting and onboarding by conducting new employee orientation and preparing necessary documentation for a smooth transition.
- Placed office supply orders, handled filing, and performed data entry.
- Handled daily deposits, including bank reconciliation.
- Executed data entry of client information and provided translation assistance.
- Operated a 12-line switchboard independently.
Regional IT Office Manager
TridentUSA Health care
01.2014 - 2022
- Oversaw IT asset management, ordering and tracking desktops, laptops, cables, monitors, and peripheral accessories to maintain optimal inventory levels.
- Managed migration of old to new technology, ensuring project completion within deadlines and minimizing service interruptions.
- Coordinated IT infrastructure site closures, redistributing and disposing of servers, workstations, laptops, and network appliances to streamline operations.
- Coordinated and scheduled vendors to extend/cancel data and voice circuits; moved, installed and decommissioned network, telecom and any other relevant IT assets.
- Prepared statements of work for IT-related engagements (contract for printers, scanners, telecom services); including monitoring performance to ensure that commitments met contractual specifications.
- Functioned as the main point of contact with field teams, management, and contractors for telecommunication implementation activities.
- Liaison for mobile vendors, mobile device management and support.
- Coordinated the team travel schedule and handled expense reporting, coding, and invoice submissions for the Burbank IT office.
Education
Associates degree - economics
Los Angeles Pierce College
Woodland Hills, CA06-2018
PMP prep - in progress
03-2026
Skills
- Agile and waterfall methodologies
- IT project life cycle
- Software development life cycle (SDLC)
- ServiceNow project management
- Jira tool expertise
- Vendor management
- Infrastructure development
- System migrations and integrations
- Requirements analysis
- Resource scheduling
- Testing, QA, rollout, and support
- Microsoft Project proficiency
- Microsoft O365 suite (Excel, Word, SharePoint, Visio, OneDrive)
- Teams collaboration tool
- SQL database management
- Enterprise networking (Cisco systems)
- QuickBooks proficiency
- Bilingual in Spanish
- Cross-functional team building
- Client relations and presentations
- Business and IT planning
- Documentation management
- IT asset management
- IT service management (ITIL)
Languages
Spanish
Professional
Timeline
IT Project Coordinator/Business Analyst
TridentUSA Health care
09.2022 - Current
Regional IT Office Manager
TridentUSA Health care
01.2014 - 2022
Office Administrator
Recontrust Company (sub division of Bank of America)
04.2013 - 12.2013
Office Administrator
Wellspring Homecare
04.2008 - 03.2012
Associates degree - economics
Los Angeles Pierce College