Sandra Hall
Calgary,AB
Summary
Dependable employee who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Sunset Ranch Golf And Country Club
07.2021 - 10.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Bartend and banquet served weddings and golf tournaments
Server / Bartender
Montanas BBQ & Bar
12.2021 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Volunteer
Kelowna General Hospital
01.2021 - 07.2022
- Cuddled babies in the NICU and supported families of patients
- Folded laundry and did other housekeeping tasks for the nurses
- Assisted unit clerk and nurses
- Created chart packages for the doctors
Nanny
Jen Gulley
07.2020 - 09.2020
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Supervisor
Dairy Queen
02.2016 - 07.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Made the schedule weekly for all employees
- Achieved results by working with staff to meet established targets.
Education
Bachelor of Science - Psychology
UBCO
Kelowna BC 11.2023
High School Diploma -
Salmon Arm Secondary
Salmon Arm BC06.2019
Skills
- Well developed interpersonal and problem solving abilities
- Strong time management and multitasking abilities, including prioritization and adaptability
- Skillfully adressess conflicts with empathy, valuing and respecting others with compassion and active listening
- Strong work ethic and reliability demonstrating dedication to achieving personal goals
- Finding creative solutions and utilizing available resources to efficiently complete tasks and projects
Certification
- First Aid CPR & AED Level C
- Proserve
Timeline
Server / Bartender
Montanas BBQ & Bar
12.2021 - 04.2023
Server Shift Leader
Sunset Ranch Golf And Country Club
07.2021 - 10.2023
Volunteer
Kelowna General Hospital
01.2021 - 07.2022
Nanny
Jen Gulley
07.2020 - 09.2020
Supervisor
Dairy Queen
02.2016 - 07.2019
Bachelor of Science - Psychology
UBCO
High School Diploma -
Salmon Arm Secondary
- First Aid CPR & AED Level C
- Proserve
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