Sandra Griffiths
Pickering,ON
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
26
26
years of professional experience
Work History
Branch Manager
Scotiabank
03.2003 - 01.2024
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives. Grew Advisory team from 3 to 6 members
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Received regular referrals from satisfied clients
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Manager /Senior Financial Advisor
Scotiabank
06.1998 - 03.2003
- Improved customer satisfaction by addressing and resolving complaints promptly. Improved Customer Satisfaction to top tier.
- Streamlined operations for increased efficiency, implementing new processes and procedures, reducing deficiencies to amongst the lowest in the district
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales and results to have top 3 branch 3 times in 5 years
- Conducted employee performance evaluations, providing constructive feedback for growth and development. Routinely promoted at least 1 employee a year during my role.
Education
Bachelor of Arts - History & Political Science
University of Toronto
Toronto, ONSkills
- Relationship Building and Management
- Sales Professional
- Community Involvement with Scarborough Health Network's Philanthropy area
- Active Mentoring with University Of Toronto with the Partnership in Leadership programs
Languages
English
Native or Bilingual
French
Elementary
travel, reading
I have been traveling with both travel agents and self-planning trips for over 25 years. I have a strong planning background in general and have used this to plan self drive trips, and multi-country rambles thru Europe. I have a strong history of travel in Great Britain in Europe. I have also done multiple cruises on several different lines - river cruises in Europe & China. Ocean cruises in the Med, to New Zealand and Australia. I would love to help turn others onto the excitement of travel.
Timeline
Branch Manager
Scotiabank
03.2003 - 01.2024
Assistant Manager /Senior Financial Advisor
Scotiabank
06.1998 - 03.2003
Bachelor of Arts - History & Political Science
University of Toronto
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