Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SANDRA GOMEZ RAMIREZ

Bonnyville,AB

Summary

Versatile and dynamic professional with a proven track record in customer service and operational efficiency, notably at Consorcio Aviacsa. Excelled in staff education and complaint resolution, enhancing customer satisfaction and team productivity. Skilled in computer applications and conflict resolution, adept at fostering positive experiences and streamlining processes for optimal service delivery.

Overview

26
26
years of professional experience

Work History

Team Member

Tims Hortons
Bonnyville, Alberta
05.2023 - 12.2024
  • Trained new team members using approved training materials and information.
  • Collaborated with team members to maximize productivity and efficiency.
  • Operated cash registers to process payments from customers.
  • Assist customers. deciding for food, taking orders and received payments

Uber Driver

Uber
Yucatan, Mexico
06.2022 - 09.2022
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Learned and explained current area attractions, events and locations.
  • Managed cash and electronic payments for fares accurately.
  • Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.

Customer Service Representative

Sobeys, Macdonalds, Tim Hortons, Mr. Mikes Steakhouse
Bonnyville, Alberta
02.2012 - 11.2021

Different Positions:

  • Front Desk, Cashier, Waiter, Team Member, Barista
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.

Flight Attendant

Consorcio Aviacsa
Mexico City, Mexico
04.1999 - 10.2010
  • Conducted periodic trips through cabin to monitor passenger comfort.
  • Verified levels of food, beverage and flight supplies before boarding new passengers.
  • Restocked and organized food, beverage and passenger items inventory.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Brewed hot coffee and prepared meals and snacks for passengers.
  • Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.

Education

Flight Attendant Diploma - Aviation

Aviacion Mexico
Mexico City
07-1996

High School Diploma -

Chico Sr. High School
Chico California
07-1994

Skills

  • Cleaning
  • Complaint resolution
  • Computer skills
  • Staff education and training
  • Conflict resolution
  • Sales and marketing

Languages

Spanish
Professional
English
Professional

Timeline

Team Member

Tims Hortons
05.2023 - 12.2024

Uber Driver

Uber
06.2022 - 09.2022

Customer Service Representative

Sobeys, Macdonalds, Tim Hortons, Mr. Mikes Steakhouse
02.2012 - 11.2021

Flight Attendant

Consorcio Aviacsa
04.1999 - 10.2010

Flight Attendant Diploma - Aviation

Aviacion Mexico

High School Diploma -

Chico Sr. High School
SANDRA GOMEZ RAMIREZ