Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Certification
Timeline
Generic

Sandra George

Toronto,ON

Summary

Collaborative Software Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Application Engineer

ValGenesis
10.2023 - Current


  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Communicating stakeholders through Incident Management System (IMS,ServiceNow) regarding tickets raised.
  • Provided remote and on-site assistance to clients, ensuring timely resolution of software concerns.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
  • Collaborated with cross-functional teams & products to develop solutions for recurring technical problems.
  • Monitoring & Configuring Jobs in Task Schedulers.
  • Troubleshooting Jobs and Dot Net applications based on error captured in Error Log,SSMS,Event Viewer,IIS and other Error Capturing tools.
  • Following Incident Management with ITIL and ITSM principles.
  • Troubleshooting and Fixing Stored Procedures,Views,Functions,Triggers and maintaining SSMS.
  • Using Team Foundation Server for creating Changeset,Labels and maintaining repositories.
  • Used TFS for resolving pending changes,bug creation and maintains history of all previous releases of application.
  • Performing Data Fixes,Bug Fixes and Code Fixes for Web and Windows Applications developed in Dot Net Framework and Dot Net Core.
  • Performing Enhancements and Releasing Enhancements in Service Pack,Patch set and Hot Fixes.
  • Monitoring Error Log captured in Event Viewer,Error Log Reports and Error Capturing Tools.
  • Using Azure Portal Bastion to connect to DEV,UAT,VAL and PROD Servers.
  • Used Power Bi for analyzing and visualizing raw data.
  • Developed and Enhanced Dot Net based Windows Applications.

Software Engineer

AmerisourceBergen
01.2023 - 05.2023


  • Lead for Technical Customer Support
  • Troubleshooting Applications to find errors in complex products
  • Finding root cause & providing corrective action.
  • Developed & Enhanced Dot Net Applications.
  • Responsible for managing the build and release process of software products or updates, including code branching and merging, build scripts, and release packaging
  • Automated the process by building CI/CD pipelines in Azure DevOps and Deployed applications in Azure, Jenkins, Copado
  • Ensured that the software product or update is deployed to the appropriate environments, such as production, staging, or development, depending on the company's needs.
  • Engaged in monitoring the software product or update to ensure it is performing correctly .
  • Documenting the release process and any issues that arise during the process to ensure that all team members can understand the process and contribute to improving it over time.
  • Sanity and Regression Testing Applications for troubleshooting Bugs.
  • Performing Impact Analysis for the enhancements done.
  • Experience in DataFix Preparations and Implementations.


Junior Software Engineer

U.ST
08.2020 - 08.2022
  • Experience working in Technical Support.
  • Communicating RCA to End Users and Customers using ServiceNow.
  • Troubleshooting and Fixing highly complex Applications.
  • Developing Dot Net Applications based on user requirements.
  • Software Testing for the applications developed and enhanced.
  • Meetings with clients for application requirements related.
  • Releasing applications to IIS Server.
  • Production Support for the released applications.
  • Maintained Queries,Stored Procedures,Views,Functions,Triggers and Jobs in SSMS.
  • Developed and maintained PL/SQL complex queries.


Graduate Apprentice Trainee

ZF-Wabco India Limited
11.2018 - 11.2020
  • Involving in Real-Time & continuous follow-up with support teams for critical & high priority incident resolution; carried out sending all Incident notifications as per agreed process and regular follow-up with the support team for relevant notification updates SLA
  • Responsible for the core development and logical designing of modules in Web Application and Database.
  • Responsible for Enhancement in Dot Net based Applications.
  • Handled Critical issues and solved within shirt span of time.
  • Releasing applications to IIS Server
  • Production support for the released applications
  • Manual Testing Product for the Impact Analysis.
  • Resolved customer questions and concerns by communicating with customer or escalating to management or support staff as appropriate.
  • Maintains Database,Tables,Programmabilty,Security and Administration of SSMS.
  • Developed and maintained PL/SQL complex queries.

Education

BACHELOR OF ENGINEER - Electronics and communication engineering

Amal Jyothi College of Engineering, Kerala
06.2018

Skills

Application :Dot Net Framework,Dot Net
Core,MVC,MVC Core,Entity Framework,Entity Framework Core,API's(WEB,SOAP,REST),LINQ,Swagger,Postman


Backend: SQL,MySQL,T-SQL,PL/SQL(Stored
procedures,Triggers,Views,Functions,Jobs,Monitoring SQL,Performance Tuning)


Jobs :Task Scheduler,SSMS Error Reporting

Tools: Event Viewer ,ErrorLog ,IIS Error Report


Management :JIRA,IMS,Service Now,Azure

Tools :Azure Portal,Azure DevOps,Microsoft
365,Power BI,VmWare,Winscp,PuTTy


Frontend: HTML,JavaScript,CSS

Server :IIS Server,Azure Server,Windows Server


Language :C#

Repository: TFS,GIT,Azure

Methodology : Agile and Waterfall

Accomplishments



  • Achieved award for completing task with accuracy and efficiency.
  • Received Best Employee award for a quarter.
  • Earned special credits from Manager,CEO for fixing production issues asap.
  • Team Lead for a team of 35 memebers


Languages

English
Full Professional

Certification

  • Oracle PL SQL
  • SQL
  • Copado Salesforce
  • Azure Portal Az 900.
  • ITIL and ITSM Certification

Timeline

Application Engineer

ValGenesis
10.2023 - Current

Software Engineer

AmerisourceBergen
01.2023 - 05.2023

Junior Software Engineer

U.ST
08.2020 - 08.2022

Graduate Apprentice Trainee

ZF-Wabco India Limited
11.2018 - 11.2020

BACHELOR OF ENGINEER - Electronics and communication engineering

Amal Jyothi College of Engineering, Kerala

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