Sandra Fleming
Vancouver,Canada
Summary
Dedicated professional with over ten years’ experience coordinating training and development schemes to assist and protect clients within health care and social service setting. Demonstrated ability to design, lead, and manage successful training and support sessions.
Experienced with managing large-scale change initiatives to enhance organizational performance. Utilizes strategic planning and advanced communication skills to ensure successful project execution. Track record of fostering team collaboration and navigating evolving business needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Change Analyst
Vet-Up
09.2024 - 08.2025
- Analyzed change management processes to identify areas for improvement and increase operational efficiency.
- Evaluated the success of implemented changes by monitoring key performance indicators and adjusting strategies as needed.
- Collaborated with cross-functional teams to ensure seamless integration of new procedures and systems within the organization.
- Developed and implemented change communication strategies to ensure stakeholder engagement and understanding.
- Facilitated workshops to gather feedback and assess impact of change initiatives across departments.
- Collaborated with cross-functional teams to streamline project timelines and enhance resource allocation.
- Monitored progress of change initiatives, providing regular updates to leadership on status and outcomes.
- Trained staff on new processes and systems, fostering a culture of continuous improvement within the organization.
- Assessed risks associated with change initiatives, proposing mitigation strategies to minimize disruptions.
Senior Learning Specialist
Telus
06.2023 - 01.2024
- IT Training in EMR CHR to all staff including : Medical Office Assistants, General Practitioners, Nurse Practitioners, and Specialists.
- Developed and implemented comprehensive training programs to enhance employee performance and engagement.
- Facilitated workshops to improve learning outcomes and foster collaborative environments among teams.
- Analyzed training needs assessments to identify gaps and optimize curriculum development processes.
- Strengthened team collaboration skills by introducing experiential learning exercises into group workshops.
- Optimized training materials for increased retention and comprehension by regularly updating content based on industry trends.
- Provided coaching and mentoring to employees.
Change Analyst
BC Ferries
10.2022 - 05.2023
- Streamlined organizational changes with thorough analysis and consistent communication between departments.
- Maintained clear documentation of all change processes, enabling easy reference for future projects or reviews.
- Developed and maintained strong relationships with external vendors and consultants, ensuring a smooth integration of their services into the organization during periods of change.
- Analyzed change impacts to ensure compliance with organizational standards and processes.
- Developed communication plans to effectively inform Leadership of upcoming changes.
- Led training sessions to equip staff with necessary skills for adapting to changes in operations or systems.
- Recommended process improvements based on analysis of current workflows and industry best practices.
- Contributed to a positive work environment by championing employee wellbeing during periods of significant organizational change.
- Managed multiple concurrent change initiatives, demonstrating excellent prioritization skills and adaptability under pressure.
Parent Educator
Act-to-Child
01.2021 - 01.2022
- Serious role that required years of extensive people experience, including skills in writing with objectivity, setting aside personal bias, confidence, toughness and tenderness required to guide parents who have lost custody to find a safe way to parent.
- My compliance and attendance was 90% during my year, because I found the balance between redirecting inappropriate methods with kindness and respect. This attendance was unusual and did make my work load very intense. My clients felt safe to learn, many did not get custody, but they learned how to better connect with their children. I am very proud of what I accomplished.
- Developed and implemented educational programs for parents to enhance child development strategies.
- Facilitated workshops and training sessions, promoting effective parenting techniques and community resources.
Regional Trainer
Lifetime Training
01.2019 - 01.2020
- Core responsibility working with Paramedics assessing skill development in: clinical interactions, social interactions, communications and appropriate triage.
- Developed and delivered training programs for diverse regional teams, enhancing skill sets and knowledge retention.
- Assessed training needs through performance evaluations, aligning programs with organizational objectives.
- Evaluated program outcomes through feedback surveys, refining content to meet evolving industry standards.
- Control significant caseload within London and offer extensive training in adult teaching, communication, and technology.
- Hand Picked for a Lead training role at London Ambulance section with goal of improving morale for both students and leadership team.
- Improved student motivation, attitude, and trust in team leaders through utilization of relationship management skills.
- Exceeded company targets in learner advancement by 30% through timely feedback, individual programming, and superior communication
- Offered coverage of paramedic apprentices with opportunity to advance and specialize by creating specific e-learning content for this sector.
Family Support Coordinator
Home-Start
01.2015 - 01.2017
- Managed substantial caseload of vulnerable families.
- Supervised volunteers and ensured safe practice and guidance.
- Guaranteed safeguarding of concerns within family environment.
- Recruited, interviewed, selected, and assessed new volunteers.
- Prepared and executed training sessions for volunteers and collaborated with coordinators to develop new materials and find expert speakers as per request of volunteers.
- Assessed emotional and practical progress of families through qualitative and quantitative research as well as devised plans for future support.
- Mediated challenges between volunteer and families.
- Collaborated with other professionals to strategize best support for families.
- Key Accomplishments:
- Attained over £10K in grants for organization and Individuals through effective letter writing and matching of criteria for funding streams.
- Advanced relations in hard to reach communities by building trust with regular committee meetings and professionally follow through with all promised activity after multi-agency meetings.
- Supported several volunteers into full time work by writing personal references and forwarding opportunities suited to abilities and skills noted during supervisions.
Antenatal Trainer/Midwife
The American Hospital
01.2007 - 01.2008
- Functioned as part of building team that developed community support.
- Headed antenatal group teaching sessions.
- Improved interest in group due to unrivalled facilitation style.
- Planned and developed community-based support network in unestablished country.
- Guided large groups of almost 30 people for entire weekends, maintaining engagement throughout, and providing education and practical skills based on eight years of clinical experience.
- Key Accomplishments:
- Increased interest and demand for training due to unrivalled training style.
- Reduced operative deliveries and enhanced overall wellness to mothers and newborns by affording essential information and practical advice.
Independent Midwife
Community Midwives of Halton
01.2003 - 01.2008
- Managed practice with two partners.
- Delivered many babies and dealt with various emergency situations.
- Hosted regular teaching sessions to provide education and outreach to marginalized families.
- Organized multi-agency meetings and committees with goal of promoting health & wellbeing and safeguarding families.
- Raised awareness of community programs and support to guide mothers towards vital support systems.
- Focused on risk factors for mental health challenges, domestic violence, and various socio-economic issues.
- Assessed skill and progress of junior to senior students as well as new midwives from other countries during adaption program.
- Enhanced access for refugees and families with significant language barriers by through advocacy and outreach.
- Participated in Breastfeeding Friendly Hospital Steering Committee that changed hospital policies to meet criteria.
- Leader in changing significant safety policies that altered the practice for a positive and sustainable future.
Education
Bachelor of Science - Health Sciences & Midwifery
McMaster university
OntarioBachelor of Arts - English & Political Studies
McGill University
QuebecSkills
- Software implementation
- Business process improvement
- Organizational development
- Influencing skills
- Training and Development Creation
- Adult Learning Expert
- Work Flow Design
- Learning Management Systems
- Electronic Health Records roll out
- PMS expertise
- Agile work environment experience
- Interpersonal communication
- Adaptability
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Senior Change Analyst
Vet-Up
09.2024 - 08.2025
Senior Learning Specialist
Telus
06.2023 - 01.2024
Change Analyst
BC Ferries
10.2022 - 05.2023
Parent Educator
Act-to-Child
01.2021 - 01.2022
Regional Trainer
Lifetime Training
01.2019 - 01.2020
Family Support Coordinator
Home-Start
01.2015 - 01.2017
Antenatal Trainer/Midwife
The American Hospital
01.2007 - 01.2008
Independent Midwife
Community Midwives of Halton
01.2003 - 01.2008
Bachelor of Science - Health Sciences & Midwifery
McMaster university
Bachelor of Arts - English & Political Studies
McGill University
Relevant Highlights
- A maturity and charisma that inspires trust and cooperation in highly unionized and resistant environments due to years of mentoring, coaching, and providing respectful, factual clinical data with families when working for 12 years as a midwife.
- Able to speak to and engage with high level executives and physicians due to a warm and open communication style that is confident and humble in just the right balance.
- 5 years expertise in an AGILE Tech work environment. Developing, adjusting and accommodating for learner styles, technological issues and advancements, and workflow enhancements.
- Ability to work in a fast paced environment in a consulting capacity, sharing information with team members to optimize outcomes.
- At Telus I successfully implemented 6 offices in 3 months, a higher rate than any other contractors brought on at the same time.
- In charge of complex integration and transition of Electronic Health Records from Wolf to Collaborative Health Network.
- Provided excellent technological translation to Captains, Chief Engineers and Chief Stewards on site throughout major routes, to simplify adaptation of the Landed Crew List and Timesheet initiative.
- Experienced with Learning Management Systems, including updating materials, enhancement, organizing access.
- Able to create and develop new materials and content for multiple environments including: health care, social services, and public services.
Areas Of Expertise
- Training and Development Creation
- Adult Learning Expert AET Level 3 Certification in adult learning
- Work Flow Design
- Learning Management Systems: Learning Hub, Moodle, CISCO
- Electronic Health Records and PMS expertise
- SAM: expertise in agile
- Gap Analysis/Root Cause
- Risk Management
- Work-Flow Optimization
- Change Management
- Instructional Design and Power Point at a high level
- Microsoft365: SharePoint, PowerPoint, Excel, Word