Fitness
SANDRA ENWELU
Surrey,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Legal & Customer Service Officer
Space, Transport & Propulsion
Lagos
09.2018 - 06.2023
- Provided exceptional customer service keeping less than a 10% cancellation rate and a 99% satisfaction rate
- Negotiate settlement about civil disputes on behalf of the firm & develop memos, speeches, and articles
- Handled 50+ daily inquiries and complaints via various channels maintaining an excellent demeanor
- Motivate sales staff to deliver excellent customer service, improve performance efficiency, & meet targets/ quotas
- Provide administrative and management functions to enhance work & professional legal assistance and advice
- Identified and chased leads proffering services and products that generated $500,000+ in sealed contracts
- Assisted in implementing a CRM system, resulting in a 15% increase in team results & customer base expansion.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Managed administrative tasks for firm partners and associates.
Customer Service Associate
Badru Olaogun & Co
Lagos
03.2018 - 08.2018
- Commended for excellent customer service delivery that led to the retention of 30+ key clients
- Consistently exceeded performance standards by seeking new ways to improve customer service delivery
- Realized a client growth of 59% and processed an average of 50+ transactions daily in a timely & courteous manner.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Personal Assistant | Secretary
Charleson Industrial Supplies Ltd
01.2017 - 07.2017
- Performed administrative duties such as operating phone systems, faxing, copying, printing, and scanning
- Communicated with 30+ clients daily to schedule, reschedule and cancel appointments on behalf of management.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Voluntary Worker
Rotary International
Asaba
11.2016 - 12.2016
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
- Assisted with event coordination and on-site support.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Legal Analyst, QC Officer & Legal Researcher
Grace Infotech Ltd
01.2016 - 11.2016
Education
Bachelor of Laws (B.L) - Law
Nigerian Law School
Bachelor of Laws (LL.B) - undefined
Igbinedion University
Master Of Business Administration - Business Administration
University Canada West
Vancouver, BC 07.2023 - 09.2025
Skills
SKILLS/QUALIFICATION HIGHLIGHTS
Document preparation
MS Office
Data Entry
Interpersonal Communication
Legal Research
Exceptional telephone etiquette
60 WPM typing speed
Complaint resolution
Administrative support
Stock management
Order fulfillment
Training development aptitude
Warehousing functions
Creative problem solving
Money handling abilities
Stocking and replenishing
Retail materials management
Order picking and processing
Warehouse Logistics
Labeling and boxing
Quantity calculations
Purchase order verification
Warehouse operations
Qualifying and prospecting leads
Critical Thinking
Attention to Detail
Process optimization
Records management
Bookkeeping
Payroll and budgeting
Inbound and outbound calling
Quality assurance
Negotiation
Strategic sales knowledge
CRM
Effective communication
Fast learner
Legal writing
Interests
Reading
Learning
Having fun
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Master Of Business Administration - Business Administration
University Canada West
07.2023 - 09.2025
Legal & Customer Service Officer
Space, Transport & Propulsion
09.2018 - 06.2023
Customer Service Associate
Badru Olaogun & Co
03.2018 - 08.2018
Personal Assistant | Secretary
Charleson Industrial Supplies Ltd
01.2017 - 07.2017
Voluntary Worker
Rotary International
11.2016 - 12.2016
Legal Analyst, QC Officer & Legal Researcher
Grace Infotech Ltd
01.2016 - 11.2016
Bachelor of Laws (B.L) - Law
Nigerian Law School
Bachelor of Laws (LL.B) - undefined
Igbinedion University