Sandra Ekpenisi
Toronto,ON
Summary
SUMMARY OF QUALIFICATION Proven team management skills in a fast-paced environment, communicating with stakeholders as well as adequately multi-tasking to deliver business values and ensure customer satisfaction in realizing organizational strategic goals. Successful track record in problem-solving and team collaboration which resulted in an increase in overall team performance of 60%. Sound grasps of IT business analysis and analytical skills, documenting business needs for projects and supporting project teams while working independently. Designed strategic activities directed at strengthening various team to ensure success. Partner with cross functional departments to align on business objectives, preferred communication channels and quarterly expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Orientation Leader
Ryerson University
- Helped with setting up of events and tearing down afterwards
- Created a safe and welcoming space by creating interactive activities in assigned groups
- Showed incoming Ted Rogers Business Management students around campus.
- Helped students troubleshoot and resolve issues with registration
- Planned and executed efficient tour routes by using maps and other navigational tools
- Collaborated with other tour guides to provide a comprehensive and enjoyable experience for incoming first-year students
Retail Management (People Department Manager)
McDonald's -HU-A-KAM- ENTERPRISE, Retail Management
09.2019 - Current
- Identifying applicable areas for process improvements and implementing suitable solutions resulting in an increase in overall productivity
- Ensuring optimization of daily costs, inventory, and waste control using Microsoft Excel
- Delegating and assigning tasks such as inventory stocking to approximately 4 crew members and trainers daily
- Overseeing any customer issues and team disputes that may have escalated during daily work interactions ensuring overall customer satisfaction and adequate time & resource management
- Documenting and reviewing daily customer experiences and communicating effectively with 4 guest service managers on anything of note.
- Building relationships with customers and the community to establish long-term business growth.
- Evaluating employee onboarding programs and presenting strategic improvement recommendations to upper management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implementing performance reviews and motivational strategies to elevate HR team results.
- Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruiting, interviewing, hiring employees, and implementing programs to promote positive feedback and engagement.
Mentor, Mentoring Program
Ryerson University
09.2018 - 06.2020
- Supplied proper guidance and support to incoming first years to warrant a smooth transition into Ryerson University
- Shared insight on general issues faced by first-year retail students and provided tips on how to tackle them
- Joined equity-seeking group focused on addressing problems frequently faced in technology, business, and math programs, and developed solutions to overcome these difficulties.
Education
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Bachelor of Commerce - Retail Management
Ryerson University - Ted Rogers School of Management
06.2020
High School Diploma -
Niagara Christian Collegiate
Fort Erie, ON06.2016
Skills
- Technical Skills:
- MS Office, Jira, Visio, SQL
- Business Objective Analysis
- Crew Scheduling, Training and Development
- Forecast Employment Needs
- POS Inventory System Operation
- Recruitment and Hiring
- File and Records Management
- Employee Engagement Strategies
- Workforce Improvements
Timeline
Retail Management (People Department Manager)
McDonald's -HU-A-KAM- ENTERPRISE, Retail Management
09.2019 - Current
Mentor, Mentoring Program
Ryerson University
09.2018 - 06.2020
Orientation Leader
Ryerson University
Bachelor of Commerce - Retail Management
Ryerson University - Ted Rogers School of Management
High School Diploma -
Niagara Christian Collegiate
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