Sandra DURIF
Mont-Tremblant,QC
Summary
Spa management professional with comprehensive understanding of operational efficiency and client-focused service delivery. Expertise in team leadership and implementing service quality improvements. Highly reliable and adaptable, consistently fostering collaborative work environment and driving results through effective problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Chief Financial Officer and Accountant Manager
OMEGA ENGINEERING SARL
08.2014 - 07.2024
- Directed financial operations for mining industry company, managing up to 11 employees.
- Developed and allocated operational budgets, negotiating contracts with banks and suppliers.
- Prepared annual forecasts while managing all financial accounts and reducing expenses.
- Enhanced accounting system to ensure compliance with current financial laws and regulations.
- Processed balance sheets, income statements, and other crucial financial documents.
- Handled all accounts payable activities, ensuring timely payments to vendors.
- Conducted bank reconciliations and addressed discrepancies in end-of-month statements.
- Processed payroll, including electronic deposits and employee pay adjustments.
Assistant Spa Manager
SPA Du Chateau Royal
02.2014 - 08.2014
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
Spa Director
ESTETICA
01.2011 - 02.2014
- Established successful small business, growing revenue by over 200% in less than three years.
- Directed day-to-day operations of aesthetics center for optimal performance.
- Trained and supervised a team of five employees, ensuring complete retention.
- Implemented promotional strategies across social media, online platforms, and referrals.
- Official member of Board of Examiners for aesthetic Bachelor Degree in France.
- Performing IPL, skin rejuvenation, cellulite reduction therapy and body contouring;
- Partnership with LPG, Dermalogica and Nu Skin
Assistant Spa Manager
LES BAINS DE L’OPERA
09.2009 - 01.2011
- Oversaw management of 300m² establishment, including stock control and operational hours.
- Directed staff of 15 employees, focusing on planning and training initiatives.
- Developed new services and marketing strategies while ensuring adherence to care protocols.
- Managed commercial operations, including cash monitoring and customer appointment scheduling.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Maintained cleanliness and hygiene standards across all areas of the spa, contributing to a safe and comfortable environment for both staff and clients.
- Streamlined payment processing systems for efficient transactions at checkout.
Sales Assistant (Internship)
STARWELLNESS
01.2009 - 05.2009
- Supported operations for Spas Relais Château St Martin and Hôtel du Cap de l’Eden Roc.
- Sold spa and fitness equipment, including Matrix and Johnson brands.
- Provided consulting assistance for new project development at Spa Majestic Cannes.
- Represented company at World Body Fitness and World Beauty exhibition in Paris.
Assistant Spa Manager
BODYNA SPA
07.2007 - 09.2008
- Supported creation and development of launch facilities for Cinq Mondes brand.
- Practiced all Cinq Mondes care protocols consistently.
- Managed spa staff scheduling and operations to optimize service delivery.
- Coordinated planning and reception activities to enhance guest experience.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
Spa Manager
ASEA SPA
06.2006 - 06.2007
- Managed reception, scheduling, inventory, and cash receipts at Asea Spa in Club Med Hotels in Egypt
- Oversaw spa operations, managing a team of six staff to uphold high service standards.
- Planned and executed treatments and massages to elevate client experiences.
- Contributed to design and operational strategies for new Luxor spa development.
Education
Multidisciplinary Certificate in Management - Online Courses
HEC
Montreal, QC01-2026
Bachelor in Business, Finance And Administration - French Licence Management Et Gestion D’entreprise
Etablissement IAE
Caen, France01.2009
Master Degree in Aesthetics And Cosmetology - French BTS Esthétique Et Cosmétique
Etablissement Ecole Carole Peyreffitte
Lyon, France01.2006
Skills
- Customer services
- Financial management
- Team Leadership
- Spa Operations
- Appointment booking
- Employee training
- Fluent in French, English, and Spanish
- Microsoft Office Suite proficiency
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
ADDITIONAL INFORMATION
Canadian Study Permit
Timeline
Chief Financial Officer and Accountant Manager
OMEGA ENGINEERING SARL
08.2014 - 07.2024
Assistant Spa Manager
SPA Du Chateau Royal
02.2014 - 08.2014
Spa Director
ESTETICA
01.2011 - 02.2014
Assistant Spa Manager
LES BAINS DE L’OPERA
09.2009 - 01.2011
Sales Assistant (Internship)
STARWELLNESS
01.2009 - 05.2009
Assistant Spa Manager
BODYNA SPA
07.2007 - 09.2008
Spa Manager
ASEA SPA
06.2006 - 06.2007
Multidisciplinary Certificate in Management - Online Courses
HEC
Bachelor in Business, Finance And Administration - French Licence Management Et Gestion D’entreprise
Etablissement IAE
Master Degree in Aesthetics And Cosmetology - French BTS Esthétique Et Cosmétique
Etablissement Ecole Carole Peyreffitte
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