Sandra Drisdelle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Parts Sales
Cascade Canada
07.2010 - Current
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Accounts Payable Coordinator
Hydraux
04.1999 - 07.2010
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.
- Provided regular updates on outstanding invoices to management, enabling informed decision-making regarding cash flow management strategies.
- Processed check disbursements and reconciled related ledger.
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Entered job costing data from payroll records and supported payroll administration process.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Education
No Degree - Accounting
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON03.2014
Skills
- Follow-Up Skills
- Dependability
- Quick Learner
- Adaptability
- Telephone etiquette
- Self-motivation
- Customer service excellence
- Attention to detail
- Analytical thinking
- Positive attitude
- Team collaboration
- Interpersonal skills
- Record keeping
- Computer proficiency
- Data entry accuracy
- Problem-Solving Skills
Timeline
Parts Sales
Cascade Canada
07.2010 - Current
Accounts Payable Coordinator
Hydraux
04.1999 - 07.2010
No Degree - Accounting
Sheridan College Institute of Technology And Advanced Learning
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