SANDRA DRESEN

In this role, I provide operational and administrative support in childcare clinics and community settings, ensuring strict adherence to Northern Health Policies and procedures. As a primary care Assistant, I function as a member of the interprofessional teams. I support primary care providers in delivering safe, efficient, quality primary care services throughout Northern Health. Here are some of the duties and responsibilities:

• I actively collaborate with patients and care providers to secure additional resources, information and referrals, fostering a sense of teamwork and shared responsibility.

• Process financial information according to Northern Health procedures

• I am entrusted with managing the flow of patient information within the team and with external resources, including the Ministry of Children and Family Development. This responsibility is a key part of our commitment to providing comprehensive care.

• Maintain inventory levels of supplies, equipment, vaccines and medications as well as sanitizing

• Oversee child care clinics for newborns to 18 months for immunizations

• Check in mother and baby for appointments, take weights and measures.

• Book appointments for the public regarding birth control, TB testing, immunizations, sexual health clinics, breastfeeding clinics and STI's.

• Perform record-keeping duties, ensuring patient data is accurate, current and accessible in electronic and paper form.

• Maintain health records and receive records and release information requests according to Northern Health Policies on disclosure

• Provide physician and/or clinician support

• Handled customer inquiries, complaints, and requests from a diverse set of clientele from all across Canada, in a professional and timely manner
• Utilized conflict resolution strategies to successfully resolve customer disputes and issues
• Responded to customer inquiries and complaints, including technical support, via phone, email, and chat in a timely and efficient manner
• Developed and implemented customer feedback surveys to collect customer insights and improve service delivery
• Created detailed reports to track customer service metrics, such as response times and customer satisfaction scores
• Developed and maintained customer profiles to ensure customer preferences were accurately captured and stored
• Utilized customer relationship management (CRM) software to track customer interactions and analyze customer data
• Developed promotional activities to increase customer loyalty and engagement

• Organized two U-15 Boys travel teams
• Responsible for maintaining the general running of the team
• Liaison between team/coaches/parents and office administration
• Organizing all 18 boys for travel to and from different cities
• Managed hotels bookings and placements
• Maintained and updated excel spreadsheets for the collection of payments and dues owed
• Organized and ran team app with tournament schedules
• Organized and ran team fundraising
• Organized and updated spreadsheet for team contacts for parents as well as any health concerns and MSP #'s

• Utilized global positioning systems (GPS) and geographic information systems (GIS) to accurately map and measure terrain features
• Processed data and created maps for foresters and engineers
• Efficiently managed and organized thousands of digital and paper files
• Ric Standards Certification for correction of GPS Data

• Company Overview: Health Sciences Continuing Education Department
• Mail room sorting, photocopying, organizing hundreds of medical and dental videos, answering phones and other general duties
• Organized and prepared information for conferences, including file preparation, updating funding and exhibitor lists
• Updated file-maker pro database with questionnaire responses after each health conference
• Health Sciences Continuing Education Department

• Company Overview: Zoology - Graduate Studies
• Developed and implemented processes and procedures to streamline office operations
• Assisted with recruiting and on boarding processes, including conducting interviews and completing background checks
• Prepared information packages for students regarding graduate studies programs and funding options for pick up or mail out
• Handled a range of administrative support duties including filing, photocopying, stock ordering, office organization and phone answering
• Re-organized and re-bound all Masters and Doctorate theses for the entire department
• Zoology - Graduate Studies

Management Courses. These included: Applied Group and Leadership Skills, Applied Human Relations, Industrial Relations, Effective Communication, Canadian Microeconomics.

Courses taken for working in the GIS field included: Spatial Data Analysis and Presentation, Intro to Programming and Computer Systems, Database Management and Application Tools I, Data Acquisition and Remote Sensing